Operations Specialist

19 hours ago

Pune, Maharashtra, India Actualize Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Looking for a motivated individual to assist in the Operational Support and Project Execution of a cloud based, remote connectivity solution for vacuum pumps.
The mission of the operations specialist is to work closely with a culturally diverse, multi-branded team and successfully bring the cloud solution from a recently completed Proof of Concept Phase into the Pilot Phase and further on into regular operations and execution of projects using the software solution & hardware package that has recently been selected. The Operations Specialist will take care of the initial day to day operations surrounding the cloud including the creation of user accounts & sites, managing the onboarding of devices, providing first line of support as well as training & handover to internal users. Some travel may be required to the various internal technical centers to help train users. The selected candidate grows with the progress of the project and becomes a vital part of the team which runs regular operations
Main Responsibilities 

• Learn how to use the selected cloud software platform. Basic programming, computing and data management skills is required
• Manage day to day operations of the cloud including the creation of internal & external user accounts, adding of nodes, sites & devices using SAP data when automatic flow fails.
• Monitor security related activities for a cloud platform and provide solution to improve it.
• Work as Subject Matter Expert for cloud related operations and executions.
• Provide training and support on advance cloud portal and IoT gateways connected to it, to local users as required. 
• Manage & configure hardware, loading software, tracking SNs & repackaging if necessary.
• Work closely with other divisions including engineering, marketing, operations, finance, purchasing & production.
• Support marketing with internal training for other divisions & areas regarding benefits & usability of the cloud platform.
• Support the Advanced Services Specialist with ongoing feedback for continuous development of the cloud during & beyond the Pilot Phase regarding bugs, functionality, layout & other possible improvements.
• Document various SOP, SAP workflows, specifications for retrofit kits, manage end to end process flows, identify gaps and how to close them or use workaround.
Skills / Knowledge / Experience
 Bachelor's degree in Computer Science Engineering or in similar streams with at least 4+ years of experience
 Experience in the vacuum industry is an added advantage
 Knowledge Areas: o Trainer Skills o Intercultural collaboration & can communicate with different stake holder o Excellent forward planning, reporting and organization skills
 Critical Skills: Focus on Drive customer success, Lead myself, team success, Embrace sustainability & Flexibility

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