Vendor Helpdesk Specialist

At Ecolab, you can help take on some of the worlds most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy, and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are you ready to make an impact?

Ecolab is searching for a driven Vendor Help Desk Specialist for future opportunities within our Finance division in Pune, India.

The Vendor Helpdesk Specialist role is responsible for receiving and resolving daily inquiries from vendors and internal employees regarding a variety of topics including the status of payment, statement inquiries, and corrections.

This role requires attention to detail, but also an ability to problem-solve and investigate while working across the Procurement and payables teams to find a resolution. This role reports to the Vendor Helpdesk supervisor for their respective region.

What You Will Do:

• Researching and resolving cases (inquiries) related to invoices, payments, processing of PO and Non-PO, and all vendor support activities.
• Maintaining a Service Level Agreement of investigating all new cases within 2 business days or less.
• Manage a list of critical vendors ensuring invoices are processed timely.
• Answering vendor emails and/or retrieving daily voicemails and creating cases within Service Now.
• Collaborating with Processing Team and Supervisors on inquiries to ensure accurate and timely resolution and communication.
• This role will act as the first level case responder in Accounts Payable for all Ecolab inquiries and will require strong communication skills. Attention to detail, an understanding of company policies and procedures, as well as compliance with SOX and other legal requirements are keys to this role.
• Champion knowledge management efforts within the team by overseeing the identification and updating of knowledge, ensuring quality and relevance.
• Facilitate continuous improvement by fostering a culture of innovation and supporting team members in implementing improvement ideas.

Minimum Qualifications:

• Typically requires a secondary diploma, or equivalent, plus three or more years of experience in credit, finance/accounting, or a related field may be substituted in part.
• ServiceNow tool & SAP experience mandatory.
• Familiarity with fundamental business principles, processes, and terminology.
• Willingness to learn and adapt to new tools, technologies, and processes in a dynamic business environment.
• Ability to work with data accurately and pay attention to details.
• Excellent verbal and written communications.

Skills:

• Customer Focused.
• Stakeholder Alignment.
• Detailed oriented.
• Problem Solving.
• Data Management.
• Analytics / Reconciliations.
• Automation/ ERP / Enabling Enterprise Technologies.
• Process Understanding.
• Change Management.
• Communication.
• Relationship Management.
• Continuous Improvement.
• Technology Awareness.

A trusted partner for millions of customers, Ecolab is a global sustainability leader offering water, hygiene, and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $14 billion, employs more than 47,000 associates, and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights, and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolabs innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality, and industrial markets.

Follow us on LinkedIn @Ecolab, Twitter @Ecolab, Instagram @Ecolab_Inc, and Facebook @Ecolab.

Locations - IND-Pune Office