IT Helpdesk Specialist

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist for our Pune location whose attitude, skills, and work ethic will embody our mission "to provide a fantastic customer experience". Somebody who is passionate about AV. We take pride in our employees, known in the industry as customer-focused problem-solvers who can get the job done.

What are your responsibilities?

• Provide support for ordering, configuring, and maintain IT technology for users in India, ensuring timely and effective deployment.
• Assist with onboarding/offboarding tasks including account setup, access management, and hardware provisioning.
• Work in partnership with our Global IT Helpdesk to support user from our many offices.
• Communicate clearly and professionally with end-users and global IT teams, primarily in spoken English.
• Participate in small IT projects and process improvements as time allows.
• Maintain accurate records of support requests, asset inventory, and resolutions in IT ticketing systems.
• Other tasks as assigned.

Will you fit in?

• Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards everyday are not what we are looking for.
• You can work independently with minimal guidance but aren't afraid to ask the right questions when you need help.
• You have strong verbal and written communication skills and can be the face of our company to our clients.
• You are passionate about learning and sharing knowledge with your team to improve the entire team.

Does experience count?

• Strong English communication skills, especially spoken English, with the ability to explain technical issues clearly to non-technical users.
• Hands-on experience with imaging, configuring, and troubleshooting Windows laptops/desktops and peripherals.
• Familiarity with Microsoft 365, Teams, and common collaboration tools.
• Basic knowledge of Active Directory, user account management, and remote support tools.
• Strong organizational skills to manage ordering, tracking, and provisioning hardware.
• Ability to work independently while also collaborating across global teams.
• Willingness to engage in small IT projects and process improvements.

Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.