Customer Support Specialist

3 weeks ago


Pune Maharashtra India, Maharashtra Sakon Full time

Walk-in Drive – Associate / Senior Associate – Helpdesk

Date: 7th Oct 2025 – 9th Oct 2025

Time: 11:00 AM – 6:00 PM

Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021

Contact Person: Anuradha Dhal


Job Overview

We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).


Key Responsibilities

  • Provide customer support via calls, chats, and emails.
  • Manage tickets, track escalations, and ensure resolution within SLAs.
  • Collaborate with cross-functional teams and telecom carriers for issue resolution.
  • Deliver professional communication while assisting clients globally.


Requirements

  • Excellent communication skills in English (written & verbal).
  • Strong problem-solving and troubleshooting abilities.
  • Patience and customer-first mindset.
  • Prior experience in helpdesk / technical support preferred.
  • Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply.
  • Willingness to work in rotational shifts (including nights & weekends).


Join us to be part of a global support team and grow your career in mobility SaaS operations



  • Pune, Maharashtra, India, Maharashtra Scry AI Full time

    Position: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...


  • Pune, Maharashtra, India, Maharashtra SM Record Full time

    Company Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...


  • Pune, Maharashtra, India Assetcues Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary: We are looking for a friendly, empathetic, and detail-oriented Customer Support Specialist to join our team. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be patient, a great communicator, and dedicated to...


  • Pune, Maharashtra, India PDA e Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title:Customer Support Specialist – Voice Process (US Dental Practices | Night Shift)Location:Pune, MaharashtraWork Mode:On-site in PuneShift:Night Shift ( 8pm to 5 am)Experience:1–3 years (Freshers with excellent communication skills may apply)About the Role:We are seeking aCustomer Support Specialistto join ourvoice support teamdedicated to...


  • Mumbai, Maharashtra, India, Maharashtra Little Muffet Full time

    Company Description Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve....


  • Mumbai, Maharashtra, India, Maharashtra Groupe Veritas Full time

    Customer Support (IT)Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.Understand customer needs and provide accurate information, guidance, or solutions.Log and track customer interactions in the CRM system, ensuring all details are up to date.Mandatory Skills: CSS/HTML/SQL Server


  • Mumbai, Maharashtra, India, Maharashtra Pilgrim Full time

    Location: Marol, AndheriJob Type: Full-TimeExperience: 6 months+About the RoleWe are looking for a Customer Support Associate who will be the friendly voice of our brand. You will assist customers, resolve issues efficiently, and ensure a seamless and positive experience at every touchpoint. If you enjoy helping people, solving problems, and delivering...


  • Pune, Maharashtra, India, Maharashtra Russell Tobin Full time

    Job RoleJob Title: Technical Product Specialist and Application Delivery IILocation: PuneExperience: 5+yearsNotice Period: Immediate/15daysShift: FlexibleJob Summary: Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments....


  • Mumbai, Maharashtra, India, Maharashtra TP Full time

    Job Title: Customer Support Executive – International Voice ProcessLocation: Malad West, Mumbai Shift Timing: 24x7 rotational shiftsWorking Days: 5 days a week Week Offs: 2 rotational offsJob OverviewWe are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global...


  • Mumbai, Maharashtra, India, Maharashtra TP Full time

    Job Title: Customer Support Executive – International Voice ProcessLocation: Malad West, MumbaiShift Timing: 24x7 rotational shiftsWorking Days: 5 days a weekWeek Offs: 2 rotational offsJob OverviewWe are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global...