Customer Support Specialist

9 hours ago


Pune Maharashtra India, Maharashtra Sakon Full time

Walk-in Drive – Associate / Senior Associate – Helpdesk

Date: 7th Oct 2025 – 9th Oct 2025

Time: 11:00 AM – 6:00 PM

Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021

Contact Person: Anuradha Dhal


Job Overview

We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).


Key Responsibilities

  • Provide customer support via calls, chats, and emails.
  • Manage tickets, track escalations, and ensure resolution within SLAs.
  • Collaborate with cross-functional teams and telecom carriers for issue resolution.
  • Deliver professional communication while assisting clients globally.


Requirements

  • Excellent communication skills in English (written & verbal).
  • Strong problem-solving and troubleshooting abilities.
  • Patience and customer-first mindset.
  • Prior experience in helpdesk / technical support preferred.
  • Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply.
  • Willingness to work in rotational shifts (including nights & weekends).


Join us to be part of a global support team and grow your career in mobility SaaS operations



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