Customer Support Specialist
2 weeks ago
Job Title: Customer Support Executive – International Voice Process
Location: Malad West, Mumbai
Shift Timing: 24x7 rotational shifts
Working Days: 5 days a week
Week Offs: 2 rotational offs
Job Overview
We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.
Key Responsibilities
- Manage inbound and outbound calls for international customers
- Provide prompt and accurate solutions to customer queries
- Maintain detailed call records and update CRM systems
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Collaborate with team members to improve service delivery
Eligibility Criteria
- Education:
- Graduates (Freshers are welcome with excellent communication skills)
- HSC (12th pass) candidates with minimum 6 months of voice process experience
Skills:
- Excellent verbal communication in English
- Strong interpersonal and problem-solving abilities
- Basic computer proficiency
- Willingness to work in rotational shifts including night hours
Perks & Benefits
- Competitive salary and incentives
- Paid training and skill development programs
- Growth opportunities within the organization
- Supportive and inclusive work environment
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