Customer Support Specialist

1 day ago


Mumbai Maharashtra India, Maharashtra TP Full time

Job Title: Customer Support Executive – International Voice Process

Location: Malad West, Mumbai

Shift Timing: 24x7 rotational shifts

Working Days: 5 days a week

Week Offs: 2 rotational offs


Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.


Key Responsibilities

  • Manage inbound and outbound calls for international customers
  • Provide prompt and accurate solutions to customer queries
  • Maintain detailed call records and update CRM systems
  • Meet performance metrics including call quality, resolution time, and customer satisfaction
  • Collaborate with team members to improve service delivery


Eligibility Criteria


  • Education:
  • Graduates (Freshers are welcome with excellent communication skills)
  • HSC (12th pass) candidates with minimum 6 months of voice process experience


Skills:

  • Excellent verbal communication in English
  • Strong interpersonal and problem-solving abilities
  • Basic computer proficiency
  • Willingness to work in rotational shifts including night hours


Perks & Benefits

  • Competitive salary and incentives
  • Paid training and skill development programs
  • Growth opportunities within the organization
  • Supportive and inclusive work environment



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