Office Operations Specialist

2 days ago

Pune, Maharashtra, India Stantec Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Ensure smooth delivery of all soft services including housekeeping, pantry, cafeteria, mailroom, transport, waste management, pest control, landscaping, and front office operations.
  • Develop and implement standard operating procedures (SOPs) for all soft services, ensuring consistency, efficiency, and compliance with company standards.
  • Oversee cafeteria/food court management, ensuring quality, hygiene, vendor compliance, employee feedback handling, and continuous service improvement.
  • Monitor and manage transport services (company-arranged cabs/shuttles, parking allocation, traffic management) to ensure safety, punctuality, and efficiency.
  • Ensure pantry and housekeeping operations maintain high standards of hygiene, cleanliness, and service quality across all office areas.
  • Supervise and coordinate front office/reception services, ensuring professional client/visitor management, call handling, and courier/mailroom operations.
  • Track and close employee helpdesk/service requests related to soft services within SLA timelines, ensuring preventive measures to avoid repeat issues.
  • Conduct regular inspections of all office areas to ensure cleanliness, upkeep, and compliance with workplace safety and hygiene standards.
  • Lead employee experience initiatives through workplace events, engagement activities, and hospitality-driven services to foster a positive work environment.
  • Develop and manage vendor relationships for all soft services, ensuring SLA adherence, periodic reviews, and negotiation for cost-effective service delivery.
  • Conduct periodic audits and reviews of soft service performance, including MIS/MMR reporting, vendor scorecards, and employee satisfaction surveys.
  • Ensure statutory and legal compliance in soft services areas (FSSAI, hygiene audits, waste disposal norms, fire safety, etc.).
  • Drive sustainability practices such as waste segregation, eco-friendly housekeeping consumables, and energy-efficient solutions in coordination with corporate sustainability goals.
  • Plan and monitor the annual training calendar for all outsourced staff on customer service, workplace etiquette, hygiene, and safety protocols.
  • Act as a point of escalation for soft services-related issues and ensure prompt resolution with root-cause analysis and corrective measures.

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