Customer Experiance Manager
1 week ago
Urgent Hiring ...
Vayalat Mahindra
CXM - Customer Experiance Manager
Location: Maradu, Ernakulam
Educational Qualification & Experience: Any Graduates with a minimum of one year of experience.
Key Responsibilities
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
Skills & Competencies: Good telephone etiquette and persuasive in nature. Should be alert and receptive.
- Must be very organized professional.
- Good computer skill on MS Excel, Word and PowerPoint.
Job Type: Full-time
Salary: From ₹20, ,000 Per month
Schedule:
- Day shift
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Maradu, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Required)
Experience:
- Automobile : 2 years (Required)
Work Location: In person
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