Customer Experiance Manager

1 week ago


Maradu Kochi Kerala, India Vayalat Mahindra Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Urgent Hiring ...

Vayalat Mahindra

CXM - Customer Experiance Manager

Location: Maradu, Ernakulam

Educational Qualification & Experience: Any Graduates with a minimum of one year of experience.

Key Responsibilities

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Skills & Competencies: Good telephone etiquette and persuasive in nature. Should be alert and receptive.

  • Must be very organized professional.
  • Good computer skill on MS Excel, Word and PowerPoint.

Job Type: Full-time

Salary: From ₹20, ,000 Per month

Schedule:

  • Day shift

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Maradu, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Required)

Experience:

  • Automobile : 2 years (Required)

Work Location: In person



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