Vouchagram -Senior Key Account Manager /Client Serving Manager

Position : Senior Key Account Manager / Senior Client serving ManagerExperience : 6+YrsLocation -New Delhi (Vouchagram India Private Limited)- OnsiteRemote for Bangalore and ChennaiB-11, Block B, 3rd Floor, Qutub Institutional Area, New Delhi Mode of Working: Work From Office, RemoteJob Overview:We are seeking a results-driven Senior Key Account Manager to manage and expand our key enterprise and national accounts. The ideal candidate will be responsible for strengthening client relationships, driving revenue growth through cross-selling and up-selling, and ensuring seamless API integrations to enhance client experience.Key Responsibilities:Account Management & Growth:• Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships.• Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies.• Develop and execute account growth plans, aligning with clients' business objectives.Revenue Generation & Client Retention:• Achieve revenue targets by identifying and implementing new business opportunities within the existing client base.• Proactively address client concerns, ensuring high customer satisfaction and retention.• Negotiate and finalize contracts, pricing structures, and service agreements.Technical & API Integration:• Collaborate with internal technical teams to facilitate seamless API integrations for clients.• Understand API capabilities and guide clients on optimizing integrations for enhanced performance.• Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding.Strategic Coordination & Reporting:• Analyze client data, market trends, and competitive insights to drive strategic decision-making.• Prepare and present performance reports to internal stakeholders and clients.• Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery.Key Qualifications & Skills:• Experience: Minimum 6+ years in key account management, enterprise/national accounts, or client servicing roles.• Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred.• Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients.• Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution.• Stakeholder Management: Excellent communication, negotiation, and relationship management skills.• Analytical Thinking: Ability to derive insights from data to drive business decisions.Why Join Us?• Be part of a high-growth company in the Digital Rewards] industry.• Opportunity to manage top enterprise clients and drive impactful business growth.• Work in a collaborative environment with a strong focus on innovation and customer success.About Us:Vouchagram India Pvt. Ltd., operating under the brand name GyFTR, is India's largest digital rewards backend solutions company with an annual turnover of INR 3000 Crores. As a market leader in the Digital Payments, Instant Rewards, and Gift Vouchers space, we enable over 250+ top brands like Levi's, Flipkart, Marks & Spencer, and Dominos, servicing 200+ clients across BFSI, loyalty, retail, and e-commerce sectors—including leading private sector banks. With 70% market share and 150% year-on-year growth, we continue to redefine digital gifting solutions.Vouchagram India Pvt. Ltd., operating under the brand name GyFTR, is India's largest digital rewards backend solutions company with an annual turnover of INR 3000 Crores. As a market leader in the Digital Payments, Instant Rewards, and Gift Vouchers space, we enable over 250+ top brands like Levi's, Flipkart, Marks & Spencer, and Dominos, servicing 200+ clients across BFSI, loyalty, retail, and e-commerce sectors—including leading private sector banks. With 70% market share and 150% year-on-year growth, we continue to redefine digital gifting solutions.