Manager, Product Management, Acceptance Commercialisation

Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager , Product Management , Acceptance Commercialisation

Overview

We are looking for an experienced Product Manager with strong leadership and commercial skills, combined with a keen entrepreneurial mindset, to develop and deliver on the Global commercialisation plans for the strategically important Payment Passkeys product. Mastercard Payment Passkeys are a key part of executing on Mastercard's vision to Reimagine Online checkout – greatly enhancing the online checkout experience for consumers with the introduction of biometrics. The successful candidate will need to be able to evaluate and assess opportunities for scaling payment passkeys Globally and at pace, working across a multitude of global and regional stakeholders to build out a commercialisation plan and direction for the product as well as synthesise and scale best practice across the globe. Passkeys is in a pilot stage; so being able to work with Product teams to help understand and react to customer feedback and prioritise product development based on an understanding of 'what it will take to scale' is a key attribute for the role.

The ideal candidate is passionate about driving and delivering a strategy that results in product growth and scale. Highly self-motivated, with an ability to highlight the logical next priorities and align execution plans against them to drive the most significant business benefit. Analytical, data driven, with project management skills, along with an ability to both build consensus and challenge norms when required are also expected in this role

Role

In this role, the candidate will have shared responsibility for achieving the Key Performance Indicators for the Product and is primarily responsible executing a strategy that scales Payment Passkeys as rapidly as possible. This includes:

- Become a global expert on the Product, appreciate the strategy behind its development and its role in the wider Mastercard Authentication and Reimagining Online checkout strategies.

- Develop, own, maintain and manage the go-to-market and expansion plan for payment passkeys for the Acceptance side of our business. Working across Global, Regional, Acceptance and Product teams to translate product vision into a realisable plan based on strong commercial insight and understanding.

- Collaborate closely with both global and regional teams to synthesize customer learnings and pain points. Inform the product development roadmap to ensure the overall value proposition is robust, championing and remaining focused on what developments will make the most commercial difference and help scale the product quicker.

- Work to build out and constantly refine the positioning and role Passkeys will play within our wider Authentication strategy and its impact on key Products such as Click to Pay and Secure Card on File.

- Takes a pivotal role in helping Senior management understand the performance of the Product:

Identifying obstacles that hinder product performance and devise actionable solutions to overcome them

Lead and manage any required reporting for the product including the identification, management and monitoring of Key Performance Indicators

Manage business review/highlights process with global product leads and regional teams as required

Fundamentally understand the challenges and barriers to scaling across all areas: customer, technical, regulatory and able to articulate the issue and recommend a path forward.

- Serve as a subject matter expert on the product, offering support to internal and external customers with communication and training on product features and enhancements. This could include supporting direct discussions with some customers

-Take a data-driven approach to product development, identifying opportunity areas and contributing to the Product roadmap, providing recommendations and influencing development work to deliver against key areas of focus

- Oversee the creation and development of materials that will initially drive Passkey education and awareness internally, as well as externally to our Acceptance Partners.

- Constantly refines the approach of what thought leadership (assets, materials, events and initiatives) need to be in place to drive Passkey adoption based on a clear understanding of our customer's (internal and external) need, as well as how the competitive landscape continues to evolve.

- Support the regional development of robust and stretching customer pipelines based on a strong understanding of what our customers need to scale Passkey transactions, and what the Product teams need to see to develop Passkey's successfully.

-Incorporate an understanding of the broader payment ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)

-Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions

All About You

The ideal candidate for this position should:

• Demonstrate previous experience of launching and commercializing a product showcasing excellent business acumen , ideally from within the payments industry.

• Has collaborated cross-functionally, preferably globally, if not across countries to deliver a significant piece of work

• Can demonstrate strong interpersonal abilities and has a proven track record in building and nurturing relationships in a virtual environment to deliver tangible outcomes.

• Has excellent communication and presentation skills with experience presenting to a wide variety of stake holders, can simply articulate complex technical concepts to audiences of varied technical ability

• Can leverage data not only for generating reports and analysis but has experience crafting compelling narratives that convey insights effectively.

• Familiarity and prior experience collaborating with merchants, payment service providers, and payment gateways is essential

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.