Customer Relationship Executive

8 hours ago

Greater Kolkata Area, India Shriram Life Insurance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Shriram Life Insurance is dedicated to protecting Indian families, especially those vulnerable to financial uncertainty, with life insurance solutions. We focus on providing affordable, high-quality solutions tailored for the average Indian citizen, driven by customer-centricity and technology-led innovation. Our digital solutions like ShriMithra, Astra, ShriA, and Smart Suraksha Card offer seamless service. With a significant commitment to both rural and urban India, 40% of our business comes from rural areas, ensuring financial security reaches every corner. We are rooted in strong core values of integrity and efficiency, with decades of trust and operational excellence.

Role Description

This is a full-time on-site role for a Customer Relationship Executive located in the Greater Kolkata Area. The Customer Relationship Executive will be responsible for managing business relationships, ensuring customer satisfaction, and delivering exceptional customer service. Daily tasks include handling client relations, addressing customer inquiries, and ensuring effective communication with clients. The role requires proactive engagement with customers and maintaining long-term relationships to enhance overall customer experience.

Qualifications

  • Customer Satisfaction, Customer Service, and Client Relations skills
  • Expertise in Business Relationship Management and Communication skills
  • Strong problem-solving skills and ability to handle customer inquiries effectively
  • Excellent interpersonal skills and the ability to build rapport with clients
  • Bachelor's degree in Business, Management, or a related field
  • Experience in the insurance industry is a plus
  • Proficiency in local languages is an advantage

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