Customer Success Executive

5 days ago

Greater Kolkata Area, India VComply Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Job

VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.  

VComply, funded by Accel, stands as a leading provider of new-age software in the GRC (Governance, Risk, and Compliance) space, recognized as a High Performer. Join us if you're eager to kick-start your career in B2B customer success. 

Key Responsibilities

  • Develop and maintain strong relationships with key customers.
  • Oversee the onboarding & implementation process for new customers.
  • Proactively engage with customers to understand their goals, challenges, and requirements.
  • Review customer complaints and concerns to improve the customer experience.
  • Collaborate with internal teams to address and resolve customer concerns promptly.
  • Conduct product demonstrations for customers.
  • Provide customers with regular updates and best practices.
  • Create knowledge base materials and supporting documents.
  • Analyze and report on key customer trends and product usage metrics.

What We're Looking For

  • We welcome recent graduates or those with limited experience. Enthusiasm, positivity, and a willingness to learn are key.
  • A related bachelor's degree is preferred but not required. We're open to diverse educational backgrounds showing potential and interest in customer success.
  • Good communication and presentation skills are a must, regardless of experience level.
  • We value candidates eager to grow and develop in customer success.
  • Technical proficiency can vary; we're dedicated to providing necessary training and support.

Shift Information & Work timing

This role is to service and interact with a prospective customer base in the European and North American markets and as such you'd be expected to be flexible with timings on given occasions.

About VComply Technologies

VComply is an agile cloud (software as a service) GRC platform with capabilities to manage GRC in an easy-to-use and intuitive environment that delivers business value, brings a contextual understanding of GRC to enable an organization to reliably achieve objectives while addressing uncertainty and acting with integrity. VComply was founded in 2019 with a focus to deliver a SaaS Cloud GRC solution that is highly configurable and adaptable to a range of industries with a particular focus in the mid-market. 

VComply enables organizations with out-of-the-box GRC applications that can be configured to exact needs of an organization with zero coding and zero infrastructure. Our cloud platform for GRC enables organizations to strengthen risk and compliance management. 

Organizations across industry verticals benefit from VComply's simple and modular approach to GRC that transforms GRC management in an increasingly mobile, social, global, and virtual business environment. 

Company Highlights

  • Well-funded: $8.5M raised through Series A from top-tier investors including Accel & CounterPart Ventures.
  • Headquartered in Sunnyvale, with offices in Sunnyvale, Bangalore and Kolkata.
  • VComply is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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