Customer Success Executive

3 days ago

Greater Chennai Area, India Sulekha Full time

Are you a Social Media Whiz with a passion for helping small businesses thrive? Do you speak the language of Reels, organic growth, and customer success? If so, we want youSulekha.com is seeking a dedicated Customer Success Executive to be the driving force behind the digital presence of our MSME clients across India.What You'll Be Doing:You won't just manage accounts; you'll be a Digital Growth Partner📸 Content Creator: Plan, create, and schedule quick, engaging Reels/Videos and visual content for platforms like Facebook, Instagram, and YouTube.📈 Strategy & Execution: Manage and maintain customer accounts, executing both organic and paid social media promotions to boost online reach.🤝 Client Success: Communicate directly with customers via WhatsApp and phone (Multilingual skills in Hindi, Telugu, Kannada are a huge plus) to understand their goals and share performance reports with actionable insights.📊 Analysis: Monitor campaign and content performance to ensure real, measurable impact on their business growth.We Are Looking For:Strong communication (written & verbal) and a customer-focused mindset.A Creative Eye for visual storytelling and short-form video content.Excellent knowledge of major social media platforms, including their paid and organic functionalities.Familiarity with the latest social media trends, tools, and analytics.Proven experience in managing social media accounts (freelancers are welcome).A Bachelor’s degree in Visual Communication or a related field is preferred.Why Join the Sulekha Family?At Sulekha.com, you get to make a real impact every single day:Work with a vibrant, supportive team empowering thousands of MSMEs across India.Accelerate your career in both Social Media Marketing and Customer Success.Be part of a company that is leading the digital transformation for small businesses.

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