
Customer Relationship Management Specialist
1 day ago
Company Description
Established in 2023 in Udaipur, Rajasthan, ENVYX is an ISO 9001:2015 certified company specializing in the sales and service of fire safety equipment. The company offers consulting services, trained manpower supply, inspection and auditing, training, and rental services. ENVYX leverages its extensive industrial experience to understand and meet customer needs. Committed to providing high-quality services at minimal costs, ENVYX ensures efficiency and optimal timelines.
Role Description
This is a full-time/ work from home role for a Customer Relationship Management Specialist, located in Udaipur. The CRM Specialist will be responsible for new business opportunities, managing customer relationships, analyzing customer data, and developing strategies to improve customer engagement and retention. The role involves handling sales processes, coordinating with different departments to ensure customer satisfaction, and managing CRM systems. Day-to-day tasks include monitoring customer interactions, resolving customer issues, and continually improving the customer experience.
Qualifications
- Customer Relationship Management (CRM) and Sales skills
- Analytical Skills for data analysis and strategy development
- Project Management skills to oversee customer-related projects
- Effective Communication skills for interacting with customers and internal teams
- Previous experience in a similar role is a plus
- Proficiency with CRM software and tools
- Bachelor's degree in Business, Marketing, or related field
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