Customer Success Manager
6 days ago
Company Description
Octa GST, a software brand of Blowbits Solutions LLP, is a software design and development company focused on intelligent, user-friendly compliance solutions for India. As a GST Suvidha Provider authorized by the Goods and Services Tax Network (GSTN), we deliver secure and scalable digital connectivity between taxpayers and the government's GST systems. Our flagship product simplifies GST return filing, reconciliation, e-invoicing, e-waybill generation, and audit management through a unified SaaS platform, enabling efficient compliance. Trusted by enterprises, accountants, and consultants across India, we are dedicated to making compliance simple, transparent, and accessible to empower business growth.
Role Description
This is a full-time on-site role for a Customer Success Manager located in Udaipur. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships with clients, retaining customers, and delivering excellent customer service. Day-to-day tasks include managing customer queries, resolving issues, conducting regular follow-ups, and providing support to help clients utilize the product effectively.
Qualifications
- Customer Service and Customer Satisfaction skills
- Relationship Building and Customer Retention skills
- Analytical Skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience in the compliance or software industry is a plus
- Bachelor's degree in Business, Communication, or related field
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