Salesforce Order Management

2 days ago

Chennai, Tamil Nadu, India Aparajita Consultancy Services - IT Services Company Full time ₹ 5,00,000 - ₹ 8,00,000 per year

JD : S
alesforce Order Management (SOM) - 7+ years

Location :

Bengaluru, Hyderabad, Pune, Chennai, Gurugram

Experience : 7+ Years

  • Technical design and end-to-end implementation of
    Salesforce Order Management (SOM) solutions, all the SOM related Objects and Workflows.
  • Design and build orchestration flows for order capture, fulfilment, cancellation, return, and payment processing.
  • Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.
  • Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.
  • Create scalable data models and ensure data integrity across order transactions.
  • Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals.
  • Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.
  • Monitor system performance and troubleshoot issues across orchestration flows and API interactions.
  • Stay current with Salesforce SOM feature releases and recommend adoption strategies.
  • Define and implement custom logic for split shipments, fulfilment routing, order holds, backorders, partial returns, and refund processing.
  • Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.
  • Analyse production issues, perform root cause analysis, and implement long-term fixes and system optimizations.
  • Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.
  • Contribute to sprint planning, backlog grooming, and Agile ceremonies.

Technical Skills: -

  • Strong hands-on experience with Salesforce Order Management (SOM) and data model.
  • Expertise in:
  • Experience with Composite API, Named Credentials, and secure API integration practices.
  • Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.
  • Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.
  • Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.
  • Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).
  • Deep understanding of order-related processes: fulfilment, splitting, holds, returns, exchanges, and adjustments.
  • Strong experience with Salesforce DX, Git, CI/CD pipelines.
  • Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.
  • Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus.
  • Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred
  • o Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura
  • o Flow Builder, Process Builder (legacy), and Orchestration Flow Designer
  • o Platform Events and Change Data Capture (CDC)

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