Salesforce Analyst

20 hours ago

Chennai, Tamil Nadu, India FourKites Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Join a fast-paced, innovative, data-driven startup that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

We are looking for a Salesforce Analyst that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us, therefore the Salesforce Analyst should enjoy all aspects of user/object management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Analyst should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.

Responsibilities: 

Identify and gather requirements from users and stakeholdersSalesforce configuration changes, including (but not limited to): Flow Builder, Workflow, Process Builder, fields, Lightning Pages, record types, custom settings, dashboards and reportsMonitor user adoptionUser training and creating training materials

Requirements: 

Salesforce product knowledge and 12 months hands-on administration experience with Service Cloud and Lightning.Trailhead Badges/Super Badges

Required Skills

A proactive attitude to platform enhancementsA desire to implement best practice solutionsAvailable and responsive to questionsExcellent relationship-building skills and ability to liaise with stakeholders at all levelsGathering requirements and proposing technical solutionsTraining users and creating training materialsFull understanding of the relationship between Salesforce objects and the processes that automates their updates/creationExperience working with FlowUnderstanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

Desired Skills

Salesforce Administrator Certification

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.

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