Order Management Executive

6 days ago

Chennai, Tamil Nadu, India HTC Global Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role & responsibilities

  • Ensure all sales orders are booked & scheduled within stipulated time.
  • To follow through on all instructions communicated on the purchase order and also by orders received from the customer directly
  • Review each sales order to ensure all orders conform to revenue recognition policy and adhere to the discounts as detailed in the organizations policy manual
  • Validate order entry teams data inputs for accuracy, and place necessary holds as appropriate
  • Provide cross functional operational support to sales, logistics, legal and operations on daily basis. Coordinate product availability and work with shipping for logistics changes
  • To provide status on orders, contract, invoices, serial numbers, shipment tracking etc
  • To coordinate with sales, finance and partners when revisions to purchase orders are required and/or approvals are necessary.
  • Maintain and monitor weekly metrics, including parameters like on-time delivery, "Average business days to ship", "Expedite" and "Rejection rates" etc.
  • Maintain proactive communication with Sales and Management on any urgent orders/exception.
  • Assist in the ongoing documentation of the order process including analyzing problems within the order entry processes.
  • Participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence, and contributing ideas for process
  • Assist with system enhancement activities, including business requirements documentation and User Acceptance Testing.
  • Maintain focus, processing throughput, and professional composure in a fast-paced environment especially during high-volume periods at quarter end.

Preferred candidate profile

  • Any Graduate
  • 1- 3 years of experience in Order Management
  • Shift timing- 9.30PM to 6.30AM.
  • Interested candidate share the resume to Ramya HR

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