Collection Team Lead
6 days ago
Role Description: We are seeking a driven and experienced Team Lead Collections to manage a team of collection executives, ensuring timely recovery of overdue accounts while maintaining compliance with company policies and regulatory guidelines. This role requires strong leadership, analytical skills, and the ability to motivate teams to achieve collection targets.
Key Responsibilities:
- Lead, coach, and manage a team of collection executives to achieve daily, weekly, and monthly recovery targets.
- Monitor team performance and provide regular feedback to ensure continuous improvement.
- Allocate portfolios, track follow-ups, and ensure timely collection of outstanding amounts.
- Handle escalated customer queries and negotiate repayment solutions.
- Ensure adherence to collection processes, compliance, and legal guidelines.
- Maintain MIS reports on recovery status, agent productivity, and delinquency trends.
- Coordinate with cross-functional teams (Legal, Risk, Operations) for account resolution.
- Identify process gaps and recommend strategies for improving collection efficiency.
Required Skills & Experience:
- Graduate/Postgraduate in any discipline.
- 48 years of experience in Collections (secured/unsecured), with at least 2 years in a supervisory role.
- Strong communication, negotiation, and people management skills.
- Good understanding of legal aspects and compliance in collections.
- Proficiency in MS Excel and basic reporting tools.
- Ability to work under pressure and meet deadlines.
Key Skills:
Collections Management | Team Leadership | Negotiation | Recovery Strategy | Compliance | MIS Reporting
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