Collections Team Lead

5 days ago


Bengaluru, Karnataka, India V CATCH Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description
V CATCH, headquartered in Bengaluru, provides Six-Sigma-standard services supported by a management team with decades of BPO industry experience. While excelling in call center services, the company has extended its expertise to industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate. Leveraging advanced technology and state-of-the-art infrastructure, V CATCH delivers cost-effective solutions designed to optimize ROI and drive measurable growth.

Role Description
This is a full-time, on-site role in Bengaluru for a Collections Team Lead. The position involves supervising and guiding collection teams to meet performance targets, ensuring overdue accounts are resolved effectively, and maintaining compliance with company policies and regulatory requirements. The Team Lead will monitor team performance, provide coaching, and collaborate with finance and customer service departments to optimize outcomes.

Qualifications

  • Proven skills in Debt Collection and Customer Service
  • Experience in Team Leadership, including the ability to motivate and manage performance
  • Strong Analytical Skills and proficiency in managing data-driven insights
  • Familiarity with Finance principles as they relate to collections
  • Excellent communication and problem-solving abilities
  • Ability to work on-site in Bengaluru
  • Experience with CRM tools or collection software is an advantage


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