Customer Relationship Associate

1 week ago

Hyderabad, Telangana, India Tibarumal Gems & Jewels Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Description – Customer Relationship Associate



Position Overview



We are looking for a Customer Relationship Associate with maturity, warmth, and exceptional communication skills to build long-term trust and rapport with our valued clients. The role is best suited for a woman professional aged 45 years or above who naturally enjoys interacting with people, can engage in meaningful conversations, and creates a positive, friendly, and welcoming environment for customers in our luxury showroom.



Key Responsibilities

  • Greet and welcome customers warmly, making them feel comfortable and valued.



  • Build strong, friendly, and long-lasting relationships with walk-in clients, ensuring they enjoy their in-store experience.



  • Engage in conversations with customers in a polite, cheerful, and approachable manner.



  • Support the sales team by keeping customers engaged while they explore collections.



  • Maintain customer comfort—offer water, seating, and ensure a pleasant showroom atmosphere.



  • Keep a mental record of repeat customers, remembering their preferences, families, and occasions.



  • Convey trust and positivity, ensuring customers leave with a happy and memorable impression.



  • Collect and share customer feedback with the management team for service improvement.





Qualifications & Skills

  • Preferably a woman candidate aged 45 years or above.



  • Prior experience in customer-facing roles (hospitality, retail, front office, or similar) is an advantage.



  • Pleasant, talkative, and naturally friendly personality.



  • Ability to converse fluently in English and local languages (Telugu/Hindi).



  • Well-groomed, with a professional yet approachable appearance.



  • Patience, empathy, and an ability to connect with people from diverse backgrounds.





Personal Attributes

  • Warm, cheerful, and approachable.



  • Strong people skills—enjoys meeting and talking with customers.



  • Naturally positive and uplifting personality that enhances customer experience.



  • Team player, willing to assist sales executives and managers in creating a customer-first culture.





Compensation & Benefits

  • Attractive salary with growth opportunities.



  • Employee discounts on products.



  • Training in luxury customer service standards.



  • A respectful and comfortable working environment.



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