Customer Relationship Associate

24 hours ago

Hyderabad, Telangana, India TIBARUMAL GEMS & JEWELS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description – Customer Relationship Associate

Position Overview

We are looking for a Customer Relationship Associate with maturity, warmth, and exceptional communication skills to build long-term trust and rapport with our valued clients. The role is best suited for a woman professional aged 45 years or above who naturally enjoys interacting with people, can engage in meaningful conversations, and creates a positive, friendly, and welcoming environment for customers in our luxury showroom.

Key Responsibilities

  • Greet and welcome customers warmly, making them feel comfortable and valued.
  • Build strong, friendly, and long-lasting relationships with walk-in clients, ensuring they enjoy their in-store experience.
  • Engage in conversations with customers in a polite, cheerful, and approachable manner.
  • Support the sales team by keeping customers engaged while they explore collections.
  • Maintain customer comfort—offer water, seating, and ensure a pleasant showroom atmosphere.
  • Keep a mental record of repeat customers, remembering their preferences, families, and occasions.
  • Convey trust and positivity, ensuring customers leave with a happy and memorable impression.
  • Collect and share customer feedback with the management team for service improvement.

Qualifications & Skills

  • Preferably a woman candidate aged 45 years or above.
  • Prior experience in customer-facing roles (hospitality, retail, front office, or similar) is an advantage.
  • Pleasant, talkative, and naturally friendly personality.
  • Ability to converse fluently in English and local languages (Telugu/Hindi).
  • Well-groomed, with a professional yet approachable appearance.
  • Patience, empathy, and an ability to connect with people from diverse backgrounds.

Personal Attributes

  • Warm, cheerful, and approachable.
  • Strong people skills—enjoys meeting and talking with customers.
  • Naturally positive and uplifting personality that enhances customer experience.
  • Team player, willing to assist sales executives and managers in creating a customer-first culture.

Compensation & Benefits

  • Attractive salary with growth opportunities.
  • Employee discounts on products.
  • Training in luxury customer service standards.
  • A respectful and comfortable working environment.

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