
Customer& Process Excellence Manager
3 days ago
Careers
Company: Delhi Press
Location: Delhi
Job Type: Full time
Package: 8-10 Lacs
Experience: 7-9 Years
About Company: Delhi Press is the leading magazine publishing house in India, publishing popular titles like the Caravan, Grihshobha, Champak, Sarita and Manohar Kahaniyan. Along with the magazines, the publishing house runs multiple websites and digital assets, as well as a suite of on ground events. We are looking for a detail orients process excellence professional, for bringing about improvements for various process within the publishing house, foremost amongst them for our subscribers and readers.
Job Description
The person will be responsible for developing and implementing strategies to consistently deliver exceptional customer experience– both for external and internal customers, across all touchpoints, analysing customer feedback to identify areas for improvement, and collaborating with cross-functional teams to ensure customer satisfaction and loyalty are maximized within an organization. Along with customer excellence, the person will be responsible for identifying, analysing, and implementing improvements to the organization's business processes by utilizing methodologies like Lean Six Sigma, to optimize efficiency, effectiveness, and overall performance, often leading process improvement projects and fostering a culture of continuous improvement across departments.
Primary Responsibilities
- Identify areas for improvement by conducting process audits, analysing data, observing operations, and soliciting feedback from employees and customers.
- Conduct detailed process mapping as part of gap and root cause analysis to identify inefficiencies impacting customer deliverables.
- Guide, direct, maintain and monitor all activities associated with the successful Quality Application & Continuous Improvement.
- Collaborate with cross-functional teams to ensure alignment and successful project execution.
- Work closely with business leadership to implement and deliver process improvements to improve metrics of customer experience enhancement program.
- Ensure completion of process improvement projects within a specified time frame.
- Coordinate communication activities and market the process and results by publicising goals, plans, progress, and results.
Key requirements:
- Technical Skills:
- Proficiency in process improvement methodologies (Lean, Six Sigma, etc.)
- Data analysis and statistical tools (Excel, Minitab)
Process mapping and modeling software (Visio)
Soft Skills:
- Excellent communication and interpersonal skills
- Leadership and team building abilities
- Problem-solving and critical thinking
Change management expertise
Experience:
- Proven track record of successful process improvement projects
- Experience working across different business functions
Ability to identify and prioritize improvement opportunities
Specific Responsibilities:
- Analysing current customer impacting processes and identify areas for improvement
- Designing and implementing process improvement initiatives
- Developing and monitoring key performance indicators (KPIs)
- Facilitating cross-functional teams to drive change
- Training and coaching employees on process improvement methodologies
- Communicating project progress to senior leadership
How to apply:
Interested candidates are invited to submit their resume and a cover letter outlining their experience and qualifications to . Subject Line should read- "Application for Customer & Process Excellence Manager."
-
Team Leadership
3 days ago
Delhi, Delhi, India Tax Manager Full time ₹ 15,00,000 - ₹ 25,00,000 per yearResponsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong relationships with customers, understanding their financial needs. Identify new business opportunities through market research and networking. Monitor team performance and implement strategies for...
-
Process Excellence Officer
7 days ago
Delhi, Delhi, India Dentalkart Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewWe are seeking a detail-oriented and process-drivenProcess Excellence Officerto design, implement, and streamlineStandard Operating Procedures (SOPs)for dental products. The role involves close collaboration with cross-functional teams to ensure operational efficiency, compliance, and consistency in product-related processes.Key...
-
Project Intern
4 weeks ago
Delhi, Delhi, India International Process Excellence Council Full timeJob DescriptionThe International Process Excellence Council is looking for an intern to support Education Policy and Knowledge Innovation. Here&aposs a breakdown of the opportunity:*Key Responsibilities:*- Support education policy and knowledge innovation initiatives- Data analysis and visualization- Content development and curriculum design- Potential...
-
Project Intern
2 days ago
Delhi, Delhi, India International Process Excellence Council Full time ₹ 1,20,000 - ₹ 1,80,000 per yearThe International Process Excellence Council is looking for an intern to support Education Policy and Knowledge Innovation. Here's a breakdown of the opportunity:*Key Responsibilities:*Support education policy and knowledge innovation initiativesData analysis and visualizationContent development and curriculum designPotential involvement in CSR...
-
Copy Editing Manager
3 days ago
Delhi, Delhi, India Ditech Process Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesLead and manage the copyediting team for quality, accuracy, and timely delivery.Ensure adherence to client guidelines, style guides, and publishing standards.Establish and uphold editorial best practices and consistency across projects.Oversee editing workflows, ensuring alignment with tone, style, and quality expectations.Optimize...
-
Senior Reservation Sales Executive
2 days ago
Delhi, Delhi, India TheSqua Serviced Apartments Full time ₹ 1,20,000 - ₹ 1,80,000 per yearRole & responsibilitiesTo answer the queries of the guests through mail & over the phone, & upselling the apartments in the APAC region using the best sales skills.Closure of the inquiry by the agent by converting the generated leads to successful bookings, thereby generating revenue along with the team.Ensure that customer queries/ complaints are addressed...
-
customer service voice process
1 hour ago
Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per yearJob OverviewWe are seeking enthusiastic freshers for the position of Customer Service Voice Process located in Delhi. The role requires a full-time commitment and is best suited for individuals with up to 1 year of experience. As a fresher, you will be instrumental in handling customer inquiries, providing prompt and accurate information, and ensuring a...
-
Excel Specialist
7 days ago
Delhi, Delhi, India Assets Roster Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAssets Roster is a leading and rapidly growing fixed asset management company with over 12 years of experience in the domain. Our flagship product, Capexorior, is an end-to-end fixed asset management suite catering to enterprise customers. We serve more than 100 large enterprises globally, providing robust solutions for greenfield and...
-
Customer Support Manager
5 days ago
Delhi, Delhi, India Whitecollars Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...
-
Customer Experience Manager
2 days ago
Delhi, Delhi, India P3S Ventures Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Customer Experience ManagerLocation: Delhi/ NCRP3S Ventures Pvt. Ltd.is a leading pan-India retail and distribution partner, trusted by global technology brands for scalable growth. We are a high-performing, fast-growing organisation, continuously expanding our footprint in the CDIT space.At iNvent, India's leading Apple Premium Reseller, we...