Technical Account Manager

1 day ago

Gurgaon, Haryana, India Airtel Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private/hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role collaborates cross-functionally with engineering, operations, product, and customer success teams, and proactively drives adoption, maximizes customer value, and mitigates risk across complex and dynamic cloud environments.

Key Responsibilities:

  • Own the technical relationship for designated accounts, delivering tailored advisory, escalation management, and guidance for multi-cloud setups.
  • Proactively identify challenges, recommend architectural, performance, security, and cost improvements; drive resolution with internal/external stakeholders.
  • Conduct periodic account reviews (success metrics, usage, optimization, risks, compliance).
  • Develop and deliver enablement, onboarding, and best-practices workshops; facilitate customer adoption of new services/features.
  • Serve as point of contact for major incidents, technical escalations, outage communications, and remediation strategies.
  • Ensure documentation, runbooks, and knowledge base are up to date and accessible for assigned customers.
  • Advocate for customer needs and product improvements to CSP engineering/product teams.
  • Contribute to upsell, cross-sell, and renewal opportunities by identifying technical requirements aligned with business growth.

Required Skillsets

  • Deep technical expertise in multi-cloud environments (AWS, Azure, GCP) including networking, security, compute, storage, cloud-native & hybrid architectures.
  • Strong troubleshooting and incident management skills with hands-on experience in cloud monitoring, automation, and DevOps tooling.
  • Excellent communication, interpersonal, and stakeholder management skills (client-facing, executive presence).
  • Proven ability to translate complex technical concepts for business decision makers.
  • Knowledge of cloud cost management, compliance, SLAs, and service governance frameworks.
  • Experience with deployment automation (Terraform, Ansible, cloud SDK/CLI), CI/CD pipelines, and cloud operations best practices.
  • Familiarity with ITIL, agile/scrum delivery, and service management processes.
  • Problem-solving orientation with strong data analysis and reporting skills.
  • Certifications: AWS Solutions Architect, Azure Administrator, Google Cloud Professional, ITIL v4 (preferred).

Role's Success Measures

  • Customer Satisfaction & Retention:
    High CSAT/NPS scores, positive client feedback, strong retention and renewal rates.
  • Technical Issue Resolution:
    Fast mean time to resolution (MTTR) on technical issues, reduced incident recurrence.
  • Account Growth:
    Successful identification and adoption of new cloud services/features, additional revenue from expansions/upsells.
  • Service Health & Optimization:
    Improved cost, performance, and security posture for managed workloads; measurable reduction in outages and operational risks.
  • Stakeholder Engagement:
    Effective collaboration with internal teams and clear communication with customers regarding issues, updates, and best practices.
  • Proactive Value Delivery:
    Track record of preventing problems, optimizing architectures, and advocating for customer's business outcomes (not just break/fix support).

  • Technical Account Manager

    5 days ago

    Gurgaon, Haryana, India Karix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.Location:Gurgaon (WFO)What you'll be Responsible for?Managing the existing key accountsInvestigate and solve complex and long overdue problems faced by customer and forwarded by the customer support...

  • Sr. Technical Account Manager

    1 week ago

    Gurgaon, Haryana, India Minfy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Technical Account Manager – AWS & Application Cloud Managed ServicesLocation:[Insert Location]Experience Level:10+ yearsEmployment Type:Full-timeAbout The RoleWe are seeking a highly skilledSenior Delivery Project Managerto lead the delivery of our AWS and Application Cloud Managed Services. This role requires a strong combination ofcustomer...

  • Account Manager

    2 weeks ago

    Gurgaon, Haryana, India Lonza Full time  5,00,000 -  10,00,000 per year

    Posted Job AdvertToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is versatile people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Account Manager

    2 weeks ago

    Gurgaon, Haryana, India Lonza Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    India, GurugramPosted Job AdvertToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is versatile people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers....

  • Account Manager

    3 days ago

    Gurgaon, Haryana, India Imperial Life Sciences Pvt Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 1992, Imperial Life Sciences (ILS) is a leading provider of solutions in Instrumentation, Reagents, Bioinformatics, and Consumables in India. We cater to various laboratories and offer products for Genomics, Cell Culture, Molecular Diagnostics, Drug Discovery, and Bioproduction. Our mission is to simplify the research process by...

  • Senior Technical Account Manager

    7 days ago

    Gurgaon, Haryana, India SOTI Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.Job Title: Enterprise Mobility ConsultantLocation: GurgaonWho We AreAt SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of...

  • Manager/Director - Accounting Advisory/Technical Accounting - CA/CPA/ACCA

    2 weeks ago

    Gurgaon, Haryana, India Promaynov Advisory Services Pvt. Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key ResponsibilitiesAdvise clients on accounting and financial reporting standards (Ind AS, IFRS, US GAAP)Assist in the implementation of new accounting standards (e.g., Ind AS 115, 116, 109)Prepare technical accounting memos and position papersAssist in GAAP conversion engagements - Indian GAAP to Ind AS / IFRS / US GAAPDraft and review financial statements...

  • Account Manager

    5 days ago

    Gurgaon, Haryana, India NETNXT Network Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description:NETNXT Network specializes in IT consulting, network implementation, troubleshooting, and network security services. We provide comprehensive IT infrastructure services for e-commerce and startups, covering the setup of open-source on-premises and cloud servers for database and web hosting needs. Our cloud monitoring services ensure that...

  • Accounting Manager

    1 day ago

    Gurgaon, Haryana, India Lutron Electronics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    OverviewThe Accounting Manager will directly report to our Corporate Accounting function and oversee the accounting operations of our Gurgaon subsidiary, ensuring the production of accurate financial reports, maintaining robust accounting records, and implementing effective controls and budgets. This role requires an Indian Certified Public Accountant (CPA)...

  • Manager - Accounts Finalisation

    2 weeks ago

    Gurgaon, Haryana, India Capital Placement Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Manager Accounts Finalization (AUS Shift, WFH)Review and finalise financial statements for Australian clients.Ensure accurate tax computations and filings.Lead a small team of accountants and provide technical guidance.