Technical Account Representative- OCI

23 hours ago

Gurgaon, Haryana, India Oracle Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year
Description

Our Ideal Candidate: 

Our ideal candidate will typically be expected to demonstrate the following attributes:

  • Good technical knowledge in Oracle Cloud Infrastructure 
  • Knowledge & working experience in ExaCS
  • Understanding of Technical architecture landscape
  • Should have a strong customer facing skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. 
  • Excellent team player, willing to learn new technologies
  • Strong organization skills, detail oriented & communication skills. .
  • University degree, with post graduate technical or management qualifications or other relevant experience. 
  • OCI Certified / ITIL Foundation Certification in IT Service Management
Responsibilities

Your Qualifications: 

The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams.  High commitment with his/her customers is must.   

The role will be based out of Bangalore/NCR/Mumbai  

  Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

  • Manage service delivery activities for customer's Oracle Cloud Infrastructure setup
  • Represent as a single point of contact between customer & Oracle.
  • Manage the service delivery through virtual team of resources from multiple XLOBs
  • Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.

ACCOUNTABILITIES

  • Customer handover from Service Desk & Customer Introduction
  • Schedule & Deliver Service Kickoff with Customer & Internal Stakeholders
  • Prepare the Joint Contact & Escalation Guide (JC&EG)
  • Request for Cloud Delivery Architect (CDA) to be assigned for Discovery of customer environment in OCI
  • CSS Problem Management Notification
  • Customer Information Setup in Fusion CX (Internal tool)
  • Digital Learning My Learn Admin Account Setup

RESPONSIBILITIES

  • Prepare & deliver Monthly Service Reviews to customer
  • Monthly Incident Analysis Reports – Trend Analysis & Status of Remediation
  • Deliver Quarterly SVRs
  • Act as Incident Communicator during Major Incidents
  • Join/Co-host External War Room with Service Desk and customer
  • Responsible for sharing RCA with customer & Remediation follow-up
  • Responsible to track & Report Digital Learning Consumption in OCI
  • Analyze OCI cost consumption data and report findings to customer
  • Coordinate with XLOBs during any Major incidents to drive incident resolution
  • Issue and Risk Management
  • Escalation Management  

Technical Expertise: 

Oracle Cloud Infrastructure Knowledge:

  • Proficient in Oracle Cloud Infrastructure.
  • Experienced in ExaCS. 
  • Knowhow of OCI network architecture
  • Tech Skills: MAA, Disaster Recovery, Security, Backups, Compliance, Capacity Planning
  • Oracle Cloud Certification: Foundation, Associate Architect

Soft Skills: 

  • Able to consider diverse perspectives
  • Ability to articulate and translate customer needs into solutions.
  • Demonstrates creativity and innovativeness.
  • Stakeholder management: Strong ability to manage stakeholders effectively.
  • Customer management: Strong ability to manage customer expectations
  • Excellent communication abilities
  • Ability to communicate with virtual XLOB team(s)
  • Ability to lead and drive technical discussions related to Oracle Cloud Infrastructure
Qualifications

Career Level - IC4

  • Account Development Representative

    2 weeks ago

    Gurgaon, Haryana, India Cint Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company Description Who We AreCint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is...

  • Technical Accounting Manager

    2 weeks ago

    Gurgaon, Haryana, India Vaco Binary Semantics Full time

    Must have: Big 4 experience in last 5 yearsJob Title: Senior Manager - Technical AccountingLocation: Remote (preference - Delhi NCR)Shift: 2 to 11 pm ISTJob Type: FTMust have: Big 4 experience in last 5 yearsWhat You Will Do:Own key technical accounting areas including stock-based compensation (SBC), acquisition accounting, leases, capitalized software, and...

  • Sales Development Representative/Key Account Manager

    1 week ago

    Gurgaon, Haryana, India Squareboat Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionWe are looking for a proactive Sales development representative and client-focused Key Account Manager to join our IT services team.About this position (Skills Description)The ideal candidate will have a strong background in managing enterprise or mid-market client accounts, building long-term relationships, and ensuring customer satisfaction...

  • Technical Account Manager

    3 days ago

    Gurgaon, Haryana, India Airtel Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private/hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role...

  • Senior Patient Account Representative

    3 days ago

    Gurgaon, Haryana, India OU Health Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Position Title:Senior Patient Account Representative - Revenue IntegrityDepartment:Revenue IntegrityJob Description:General Description: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling,...

  • Technical Account Manager

    6 days ago

    Gurgaon, Haryana, India OneXtel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the roleWe are seeking a dynamic and experienced Technical Account Manager (TAM) tojoin our Business & Growth-Enterprise team. The TAM will serve as a key point ofcontact for our enterprise customers, ensuring successful deployment, adoption, andoptimization of our communication solutions. This role requires a blend of technicalexpertise, project...

  • Senior Patient Account Representative

    6 days ago

    Gurgaon, Haryana, India OU Health Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Position Title:Senior Patient Account Representative - Pre-Visit ServicesDepartment:Pre-visit ServicesJob Description:**This position may be performed remotely from the following locations within the United States of America:  Arkansas,  Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed...

  • Account Manager

    5 days ago

    Gurgaon, Haryana, India Imperial Life Sciences Pvt Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 1992, Imperial Life Sciences (ILS) is a leading provider of solutions in Instrumentation, Reagents, Bioinformatics, and Consumables in India. We cater to various laboratories and offer products for Genomics, Cell Culture, Molecular Diagnostics, Drug Discovery, and Bioproduction. Our mission is to simplify the research process by...

  • Executive Sales Representative

    2 weeks ago

    Gurgaon, Haryana, India Galaxy Freight Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionGalaxy Freight Pvt. Ltd., established in 1988, is a leading logistics service provider headquartered in Mumbai. The company offers a comprehensive range of logistics solutions including air and sea freight, dangerous goods transportation, Time-Critical Shipments, customs clearance, warehousing, pharmaceuticals, life science shipments,...

  • Inside Sales Representative

    1 week ago

    Gurgaon, Haryana, India InSeconds Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionInSeconds App is transforming social media into a productive space by offering reels that create opportunities in under a minute. We aim to make reels resourceful, turning casual scrolling into real opportunities. Companies use our RAAS (Reel-as-a-Service) model to upload video JDs that showcase their vibe, people, and workplace...