Sr. Technical Account Manager

Senior Technical Account Manager – AWS & Application Cloud Managed Services
Location:
[Insert Location]

Experience Level:
10+ years

Employment Type:
Full-time

About The Role
We are seeking a highly skilled
Senior Delivery Project Manager
to lead the delivery of our AWS and Application Cloud Managed Services. This role requires a strong combination of
customer engagement, service delivery excellence, governance leadership, and cloud expertise
.

As a key customer-facing leader, you will ensure that our services and initiatives
align with customer goals, business priorities, and success metrics
, while driving operational execution within delivery teams. You will act as the
voice of the customer
internally, ensuring that commitments are met and value is continuously delivered.

Key Responsibilities
Customer Engagement & Alignment
Act as the
primary point of contact
for customers, building strong, trusted relationships with business and technology stakeholders.

Align services and delivery outcomes with customer
strategic goals, priorities, and transformation roadmaps
.

Drive a
customer-first culture
within the delivery teams, ensuring priorities are understood, communicated, and executed effectively.

Conduct regular service reviews and governance sessions with customers, presenting performance metrics, risk updates, and improvement opportunities.

Proactively identify opportunities to deliver additional value (e.g., optimization, innovation, automation, modernization).

Service Delivery & Governance
Own end-to-end delivery of AWS and Application Cloud Managed Services engagements.

Ensure adherence to SLA, SLO, and KPI commitments across infrastructure, application, and operations services.

Lead governance frameworks internally and with customers, ensuring transparency, compliance, and accountability.

Track, measure, and report on delivery performance, highlighting successes, challenges, and remediation actions.

Drive continuous service improvement initiatives aligned to customer expectations and evolving business needs.

Project & Program Management
Plan and execute cloud transformation and managed services projects on time, within scope, and within budget.

Define project objectives and deliverables, ensuring alignment with technical feasibility and customer needs.

Develop detailed project plans, track progress, and manage risks/issues proactively.

Manage project changes (scope, schedule, costs) using structured verification and governance.

Ensure financial management of projects and service engagements, meeting budgetary objectives and cost-optimization targets.

Operational Leadership
Oversee allocation and utilization of resources across delivery teams.

Lead and mentor engineers, delivery leads, and service managers to ensure effective execution.

Partner with Cloud Architects, TAMs, and SMEs to deliver
AWS Well-Architected Reviews, cost optimization, and modernization initiatives
.

Drive standardization, automation, and best practices across service delivery.

Required Skills & Experience
10+ years of proven experience in
service delivery management, project management, or program leadership
within IT Infrastructure, Cloud (AWS preferred), or Application Managed Services.

Strong knowledge of
AWS services, cloud operating models, and application support frameworks
.

Demonstrated ability to
build strong customer relationships
, align delivery to customer priorities, and influence internal teams.

Excellent communication and presentation skills with senior stakeholders and executives.

Strong organizational, multitasking, and problem-solving skills.

Working knowledge of ITSM frameworks (ITIL), governance models, and agile delivery practices.

Educational Background & Certifications
Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Project Management Professional (PMP) / PRINCE II certification is a strong plus.

ITIL Foundation/Intermediate certification preferred.

AWS certifications (Solutions Architect / SysOps / DevOps Engineer) highly desirable.