Account Manager

5 days ago

Gurgaon, Haryana, India Sparsa Digital Full time ₹ 4,00,000 - ₹ 12,00,000 per year
  • We are seeking a highly motivated Account Manager with strong experience in data analytics, client relationship management, and customer support
  • The ideal candidate will act as the bridge between our clients and internal teams, ensuring client satisfaction, driving data-driven insights, and supporting business growth through proactive engagement

Key Responsibilities

  • Manage day-to-day relationships with key clients, ensuring timely communication and delivery of services
  • Understand client business objectives and translate them into actionable strategies
  • Analyse client and campaign data using industry-standard analytics tools to provide actionable insightsand performance reports
  • Prepare dashboards, reports, and presentations for internal and client review
  • Collaborate with internal teams (marketing, product, and operations) to resolve client issues and improveservice delivery
  • Identify opportunities for upselling and cross-selling services based on client needs and data insights
  • Maintain documentation of client interactions, requirements, and follow-up actions
  • Serve as the first escalation point for client concerns and ensure timely resolution

Required Skills & Qualifications

  • Bachelors degree in Business Administration, Marketing, Data Analytics, or related field
  • 4-5 years of experience in account management, client servicing, or customer success
  • Strong data analysis skills with proficiency in Excel, Google Analytics, Power BI, or similar tools
  • Experience handling client accounts in B2B or SaaS environments preferred
  • Excellent communication, presentation, and interpersonal skills
  • Ability to manage multiple accounts simultaneously and meet deadlines
  • Problem-solving mindset with attention to detail

Preferred Skills

  • Experience working with data visualization and report automation
  • Background in customer support operations or technical account management

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