Account Manager
3 days ago
- We are seeking a highly motivated Account Manager with strong experience in data analytics, client relationship management, and customer support
- The ideal candidate will act as the bridge between our clients and internal teams, ensuring client satisfaction, driving data-driven insights, and supporting business growth through proactive engagement
Key Responsibilities
- Manage day-to-day relationships with key clients, ensuring timely communication and delivery of services
- Understand client business objectives and translate them into actionable strategies
- Analyse client and campaign data using industry-standard analytics tools to provide actionable insightsand performance reports
- Prepare dashboards, reports, and presentations for internal and client review
- Collaborate with internal teams (marketing, product, and operations) to resolve client issues and improveservice delivery
- Identify opportunities for upselling and cross-selling services based on client needs and data insights
- Maintain documentation of client interactions, requirements, and follow-up actions
- Serve as the first escalation point for client concerns and ensure timely resolution
Required Skills & Qualifications
- Bachelors degree in Business Administration, Marketing, Data Analytics, or related field
- 4-5 years of experience in account management, client servicing, or customer success
- Strong data analysis skills with proficiency in Excel, Google Analytics, Power BI, or similar tools
- Experience handling client accounts in B2B or SaaS environments preferred
- Excellent communication, presentation, and interpersonal skills
- Ability to manage multiple accounts simultaneously and meet deadlines
- Problem-solving mindset with attention to detail
Preferred Skills
- Experience working with data visualization and report automation
- Background in customer support operations or technical account management
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