Customer Service Engineer

2 weeks ago

Navi Mumbai, Maharashtra, India Belimo Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Summary

Coordinating with the sales team by managing schedules, filing important documents and communicating relevant technical /commercia1 information.

What You'll Do

1.Providing high-quality technical support, perform a wiae range of activities on 8eTirno Control Valves + Actuators + Sensors and Competitor products Analysis including technical market research, technical requirements and competitive an alysis, solution implementation, benchmark of products.

2.Proactive Commissioning and technical support to major projects involving VAV/EPTV/EV sales done.

3.Contact and call on OEMs, consulting engineers, mechanical contractors, architects, utility companies. and owners to achieve annual goals.

4.Conduct application training to above reference key decision makers.

5.Conduct Site visits to minimum 50 projects in respective region/year to verify and validate the functionality of the installed products.

6.Work with specifying engineers and design- build contractors to help specify valves and actuators products.

7.Guide and coordinate witn Internal Team/OEM/Resellers/Contractors/ System Integrators on replacement process and implementing on the same

8.Guide and co-ordinate with Internal Team/OEM/Resellers/Contractors/System Integretors on replacement process and implementing on the same.

9.Product Data Analysis to deline improvement actions and implementation.

10.Check Test and Analyse defective return product and prepare fault report and to conclude warranty claim.

11.Share monthly product fault analysis with Team and give pointers to reduce failure from recurring to Internal Team/OEM/Resellers/Contractors/ System Integrators

12.Identify and generate business of renewal/retrofit/revamp/replacement business at End Users location during product resolution visits

13.Enhance brand value of Belimo by conducting knowledge/technical sessions on features/installation and troubleshooting of BELIMO products covering Contractors/Resellers/OEMs/System Integrators/End User teams engaged in site activities.

14.Extend customer support to gain the confidence from customer.

Who You Are
  • Competences:
  • Excellent verbal and written communication skills
  • Strong Presentation skills
  • Problem Solving
  • Customer Service

  • Accountability

  • Educational Requirements: University Graduate in Mechanical Engineering, Electronic or Control Engineering

  • Working Experiences: Min 3 years proven experience in sales; experience as a sales coordinator or in other administrative.Background and/or knowledge in Building Automated Systems
  • Special Requirements: Good command of written and spoken EnglishProficiency in MS Office

    Willingness to travel extensively within the region
Who We Are

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.

  • Senior Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Customer Service Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India Neptunus Power Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Designation - Asst Engineer - Customer SupportLocation- Mahape, Navi MumbaiReporting to- VP - SalesEducational Qualification- B.E/ Graduate/ MBAWork Experience (years)- 0-3 yearsFixed annual CTC- 3,00,000-5,00,000Variable Compensation- ~ 1 month CTCPurpose of this particular roleA Customer Service Representative role entails supporting the sales team in...

  • Customer Service Associate

    6 days ago

    Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Customer Service - Associate (Freshers Only) Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Applicant - Customer Service Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those...

  • Customer Service/Sales

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Applicant - Customer Service/Sales Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those...

  • Customer Service

    2 weeks ago

    Navi Mumbai, Maharashtra, India HireWave Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    Hiring for International Voice Process Customer Support. We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and...

  • Customer Service

    1 week ago

    Navi Mumbai, Maharashtra, India Niit Learning Systems Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    NIIT is hiring for its MNC Client in healthcare process.Contact We are looking for smart professionals with a great attitude to make every single client interaction delightfulYour Impact as a Customer Service Specialist- Healthcare ProcessHandle inbound customer calls and resolve queries with professionalismEnsure timely and accurate delivery of...

  • Customer Service

    2 weeks ago

    Navi Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesImmediate to 15 Days joiner(Telugu OR Tamil language must be fluent )Conducting outbound calls to prospectsand existing customers to promoteproducts/services.Handling customer inquiries via toll-free,giving prompt answers to customerquestions.Provide knowledgeable help to customersand go the extra mile in providing thecorrect details...

  • Customer Service

    2 weeks ago

    Navi Mumbai, Maharashtra, India Wipro Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role & responsibilities:Customer Service via Calls: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills.Outline the day-to-day responsibilities for this role.Preferred candidate profile:Intrested Candidates call at Specify required role expertise, previous job...

  • Customer Service

    2 weeks ago

    Navi Mumbai, Maharashtra, India paradise events Full time ₹ 2,16,000 - ₹ 2,88,000 per year

    Location:-Navi MumbaiProcess:- Customer Service - (Email Process)Salary:- 18K Upto 24k InhandQualification: Graduate onlyWeek Offs:- 5 Day Working (2 Weak Offs)Eligibility:-Experienced and Fresher Both Can Apply(Need Experience into customer service)Shift;- Day Shift OnlyNeed good communication skills in EnglishNeed Immediate JoinersContact- HR Ritu Job...