Customer Service Representative

2 weeks ago

Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Applicant - Customer Service

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

- Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base

- Identify and relate with various customer needs and scenarios

- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

- Offer new products that will showcase a holistic package of benefits to strengthen customer branding, increase customer revenue and productivity

- Remain updated in client and industry led processes, technology applications, utilities, and products

- Utilize various client based tools and applications for customer management and servicing

- Transfer customers to appropriate departments when required

- Conduct data entry, documentation, and case management

- Work and partner with others within a team-based environment

- Achieve and maintain required metrics and goals

Qualifications

Education Qualification - High school Diploma / Graduate any will do.

Minimum 6 months of experience in Sales (any industry).

Excellent verbal and written communication skills.

Strong problem-solving skills and ability to work in a team-oriented environment.

Additional Information
  • Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to "

Experience LevelEntry Level

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