Presales Team Lead

1 week ago

Pune, Maharashtra, India Chat360 Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About Chat360

Chat360 is a pioneering conversational AI company specializing in advanced chatbot and large language model (LLM) solutions for diverse industries. We empower businesses by building intelligent conversational agents across web, mobile, WhatsApp, and voice platforms, helping enterprises transform their customer communication and marketing strategies.

Role Overview

We are seeking an experienced Pre-Sales Lead with a proven background in designing chatbot-centric solutions and omnichannel marketing strategies powered by Gen AI. Based in our Pune office, the ideal candidate will partner closely with sales, product, and technical teams to understand customer needs, architect solutions, deliver value-driven proposals, and represent our cutting-edge technology to clients.

Key Responsibilities

  • Lead discovery sessions to understand client requirements for chatbot deployments across web, mobile, messaging, and voice channels.
  • Design and present technical and business solutions for omnichannel customer communication and marketing, leveraging Gen AI and LLM-based chatbots.
  • Collaborate closely with product, engineering, and sales teams to build solution architectures, prototypes, and tailored demonstrations.
  • Develop compelling pre-sales collateral including solution designs, proposals, RFP/RFI responses, and business value presentations.
  • Advise prospective customers on best practices for customer experience (CX), digital engagement, automation strategy, and conversational AI adoption.
  • Stay abreast of Gen AI and omnichannel trends; communicate relevant innovations and best practices internally and to clients.
  • Qualify opportunities, address objections, and support sales cycles from first contact to handoff for delivery.
  • Train and mentor internal teams on solution positioning and product capabilities.

Required Qualifications

  • Minimum 5 years of experience in pre-sales, solution consulting, or solution architecture in SaaS, AI, or chatbot domains.
  • Hands-on experience designing and presenting omnichannel chatbot solutions (including WhatsApp, web, in-app, voice, and social platforms).
  • Strong knowledge of Gen AI, LLMs, or NLP-driven products and their application in marketing and communication.
  • Excellent client communication, demo, and presentation skills.
  • Proven track record designing and delivering solutions in high-growth, customer-facing environments.
  • Strong collaboration skills—able to work with cross-functional stakeholders and rapidly evolving product features.
  • Familiarity with RFP processes, sales cycles, and business value argumentation.
  • Willingness to work from Pune office and travel as needed for client meetings.

What We Offer

  • Opportunity to work at the forefront of conversational AI and Gen AI technology.
  • Dynamic and collaborative work culture at our Pune office.
  • Competitive salary and performance-based incentives.
  • Growth and leadership opportunities in a fast-growing company.

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