Customer Support Executive

12 hours ago

Gurgaon, Haryana, India Niit Learning Systems Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Description for the position of Client Executive:

Shift: US shift (9pm to 6am)

Both side cabs for hiring zone.

18 months of surety bond for stability.

Job Summary

Client Executive is responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/she is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

-Ensure onsite training event activities are performed as per the Event Readiness Process/System

-Booking the venue for offsite activity or social events and Provide Emergency support / help for training

-Ensure the training Facilities are setup correctly and have the necessary equipment Management at facility

-Communicate with instructors and outside vendors in both written and spoken correspondence

-Coordinate and block Instructors dates & timing in lines with the training and workshop calendar

Primary Role & Responsibilities:

Assist the trainers/customers with the Training Administration issue/query via Phone, E-mail.

Provide the customer with resolutions / Training scheduling options.

Gather additional information about reported issue.

Perform detailed case analysis and document the case in the system and generate tickets.

Generate daily / weekly reports for the customer on Microsoft Excel

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