
Branch Manager
3 days ago
Sales & Revenue Generation
- Achieve and exceed sales targets and revenue goals for the branch.
- Develop and implement sales strategies to maximize bookings and profitability.
- Promote and sell customized tour packages, especially group tours to European destinations.
- Coordinate branch-level sales activities and ensure high customer satisfaction.
Customer Relationship Management
- Deliver exceptional customer service to ensure repeat business and referrals.
- Understand individual customer needs and offer tailored travel recommendations.
- Handle customer queries, complaints, and resolve issues efficiently.
- Build and maintain strong relationships with high-value clients.
Team Management & Development
- Lead, inspire, and manage a sales and operations team to achieve collective targets.
- Provide coaching, training, and development to team members.
- Monitor performance and conduct regular feedback sessions.
- Ensure team compliance with internal policies and industry regulations.
Operational Management
- Oversee daily operations of the branch, ensuring smooth workflows and high productivity.
- Manage staff across departments, allocating tasks and setting priorities.
- Track operational KPIs, generate financial reports, and analyse sales data.
- Control budgets and optimize operational processes.
Business Development
- Identify new business opportunities and strategic partnerships for growth.
- Support and contribute to local marketing and promotional campaigns.
- Forecast market trends and develop future travel packages accordingly.
Additional Key Duties:
- Lead the branch's efforts in managing European Group departures.
- Maintain accurate records of client interactions, bookings, and financial transactions.
- Stay up to date with travel trends, regulations, visa requirements, and destination-specific knowledge.
- Be available for extended hours during peak travel seasons and emergencies.
Skills & Qualifications:
- Minimum 8 years of relevant experience in the travel industry, with a strong focus on Europe group tours.
- Strong leadership, communication, and interpersonal skills.
- Proven track record in sales and customer relationship management.
- In-depth knowledge of European destinations, cultures, and travel logistics.
- Excellent problem-solving, negotiation, and organizational abilities.
- Proficiency in travel management software, CRM systems, and MS Office tools.
- Ability to thrive under pressure and manage multiple priorities.
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