Assistant Manager Quality
5 days ago
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
- Shares best practice and advice to the co-workers in the professional area.
- Not only generates own workload but outlines directions to others.
- Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
- Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
- Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
- Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.
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Manager Quality
5 days ago
Malad, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are looking for a skilled professional with 4 to 10 years of experience to join our team as a Manager Quality in the International division.The ideal candidate will have a strong background in quality management and excellent leadership skills.Roles and ResponsibilityDevelop and implement effective quality control processes to ensure high standards of...
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Assistant Manager
5 days ago
Malad, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLooking for a skilled professional to join our team as an Assistant Manager - Operations in Domestic BPO/Call Centre industry.The ideal candidate will have 3 to 7 years of experience.Roles and ResponsibilityManage daily operations for smooth workflow and high productivity.Develop and implement process improvements to increase efficiency.Collaborate with...
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Assistant Manager
3 days ago
Malad, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled professional with 3 to 8 years of experience to join our team as an Assistant Manager - Operation - International in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, located in the BPO / Call Centre industry.Roles and ResponsibilityManage daily operations to ensure efficient workflow and productivity.Develop and implement process...
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Assistant Manager
4 days ago
Malad, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.May monitor the implementation and execution of all training programs across the contact center.Oversees all aspects of...
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Quality Analyst-International
5 days ago
Malad, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are looking for a skilled Quality Analyst to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 3-7 years of experience in the BPO/Call Centre industry.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards of customer service.Develop and implement quality control processes to identify areas for...
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Assistant Manager
3 days ago
TPIN Malad, India Teleperformance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJoin Teleperformance – Where Excellence Meets OpportunityTeleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance...
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Quality Supervisor
2 weeks ago
Malad, Mumbai, Maharashtra, India Reliable Cabs Services Pvt Ltd Full timePerform detailed inspections of vehicles to ensure they are clean, well-maintained, and free of damage. - Check vehicle safety features, including brakes, lights, and tires, to ensure they are functioning correctly. - Verify that all vehicle fluids are at the appropriate levels. - Document any issues or damages found during inspections and report them to the...
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Assistant Manager-Sales
3 weeks ago
Malad East, India 2coms Full timeAssistant Manager – Industrial & Infrastructure (I&I) Segment =========================================================== Summary ----------- We are seeking an experienced and result-driven Assistant Manager to lead and drive sales growth for our flooring range of products within the Industrial & Infrastructure (I&I) segment. This role involves...
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Administrative Assistant
1 week ago
Malad, Mumbai, Maharashtra, India Smartserve Houseware Pvt Ltd Full time**Job Title: Administrative Assistant** **Job Summary**: The Administrative Assistant plays a pivotal role in ensuring smooth operations within the company by overseeing purchase, logistics, compliance, and day-to-day management tasks. This position involves coordinating with staff members, tracking accounts work, establishing efficient office processes,...
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Accounts Assistant
3 days ago
Malad, Mumbai, Maharashtra, India Regal Uniforms Full timeCompany Overview: We are a dynamic firm in the Uniform manufacturing industry, providing high-quality products to clients locally and internationally. As we expand, we are looking for an organized, initiative-driven Accounts Assistant to support our financial operations. Key Responsibilities: 1)Prepare invoices, purchase orders, and send...