Assistant Manager Quality

15 hours ago


Malad, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
  • Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
  • Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
  • Shares best practice and advice to the co-workers in the professional area.
  • Not only generates own workload but outlines directions to others.
  • Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
  • Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
  • Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
  • Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

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