Assistant Manager
4 days ago
- Looking for a skilled professional to join our team as an Assistant Manager - Operations in Domestic BPO/Call Centre industry.
- The ideal candidate will have 3 to 7 years of experience.
Roles and Responsibility
- Manage daily operations for smooth workflow and high productivity.
- Develop and implement process improvements to increase efficiency.
- Collaborate with cross-functional teams to achieve business objectives.
- Analyze performance metrics to identify areas for improvement.
- Implement quality control measures to ensure customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
Job Requirements
- Proven experience in operations management, preferably in BPO/Call Centre industry.
- Strong leadership and communication skills are essential.
- Ability to analyze data and make informed decisions is required.
- Excellent problem-solving and time management skills are necessary.
- Experience with process improvement initiatives is preferred.
- Strong understanding of customer service principles and practices is needed.
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