Manager Quality

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the...

We are looking for a skilled Quality Analyst to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 3-7 years of experience in the BPO/Call Centre industry.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards of customer service.Develop and implement quality control processes to identify areas for...

Job Summary:The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...

Looking for a skilled professional to join our team as an Assistant Manager - Operations in Domestic BPO/Call Centre industry.The ideal candidate will have 3 to 7 years of experience.Roles and ResponsibilityManage daily operations for smooth workflow and high productivity.Develop and implement process improvements to increase efficiency.Collaborate with...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.May monitor the implementation and execution of all training programs across the contact center.Oversees all aspects of...

Job Title: Senior NRI Wealth Relationship Manager Experience: 5 years + in BFSI/HNI/NRI investments Are you passionate about building deep, meaningful relationships with high-value clients across the globe? Do you have a flair for financial consulting and a desire to travel internationally while making a real impact? As a NRI Relationship Manager – Global...

Key ResponsibilitiesConduct quality checks for the Rights Management System (RMS), associated processes, and workflows.Validate and test data migration activities to ensure accuracy and completeness.Perform integration testing between RMS and various surrounding systems/applications.Develop, review, and execute test cases to validate functionality and...

NRI Nivesh is an international exhibition and trade show focused on financial awareness and investment solutions for NRIs. Headquartered in Mumbai, it is led by financial professionals and bankers dedicated to providing global, client-first financial solutions for NRIs worldwide. A Real Estate Closing Manager would primarily be responsible for handling and...

NRI Nivesh is an international exhibition and trade show focused on financial awareness and investment solutions for NRIs. Headquartered in Mumbai, it is led by financial professionals and bankers dedicated to providing global, client-first financial solutions for NRIs worldwide.A Real Estate Closing Manager would primarily be responsible for handling and...

NRI Nivesh is an international exhibition and trade show focused on financial awareness and investment solutions for NRIs. Headquartered in Mumbai, it is led by financial professionals and bankers dedicated to providing global, client-first financial solutions for NRIs worldwide.A Real Estate Closing Manager would primarily be responsible for handling and...