Manager Quality

5 days ago

Malad, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • We are looking for a skilled professional with 4 to 10 years of experience to join our team as a Manager Quality in the International division.
  • The ideal candidate will have a strong background in quality management and excellent leadership skills.

Roles and Responsibility

  • Develop and implement effective quality control processes to ensure high standards of service delivery.
  • Lead and manage a team of quality professionals to achieve business objectives.
  • Collaborate with cross-functional teams to identify and resolve quality issues.
  • Analyze data and metrics to measure performance and identify areas for improvement.
  • Implement corrective actions to address quality concerns and enhance overall customer satisfaction.
  • Ensure compliance with industry regulations and company policies.

Job Requirements

  • Minimum 4 years of experience in quality management, preferably in a BPO or call center environment.
  • Strong knowledge of quality control processes and procedures.
  • Excellent leadership and communication skills.
  • Ability to analyze data and metrics to measure performance.
  • Strong problem-solving and decision-making skills.
  • Experience working in an international environment is preferred.

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