Manager Quality

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the...

Job Summary: The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...

We are looking for a skilled Quality Analyst to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 3-7 years of experience in the BPO/Call Centre industry.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards of customer service.Develop and implement quality control processes to identify areas for...

Job Summary:The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...

Looking for a skilled professional to join our team as an Assistant Manager - Operations in Domestic BPO/Call Centre industry.The ideal candidate will have 3 to 7 years of experience.Roles and ResponsibilityManage daily operations for smooth workflow and high productivity.Develop and implement process improvements to increase efficiency.Collaborate with...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.May monitor the implementation and execution of all training programs across the contact center.Oversees all aspects of...

Minimum experience - 10 years , This is group level position Supply Chain Management. Sourcing, Purchase & Procurement. Demand Planning & Distributions. Material Requirement Planning. Inventory Management. Inbound & Outbound Logistics. Warehouse & Material Stores. EXIM Operations. Strategic Supply Chain & Sourcing...

Key ResponsibilitiesConduct quality checks for the Rights Management System (RMS), associated processes, and workflows.Validate and test data migration activities to ensure accuracy and completeness.Perform integration testing between RMS and various surrounding systems/applications.Develop, review, and execute test cases to validate functionality and...

Brief about the Profile Profile Name: Quality Analyst Education: BSC IT, BCA, MSC IT Required Experience: 2 - 5 years Number of position: 1 Location: Western line- (Churchgate to Virar) Type: Full Time and Work from officeSkills● Bug Tracking tool● Knowledge of MySQL / Database● Manual and Automated Testing tools● Load Testing and VAPT testing will...

Company DescriptionMiraj Entertainment Ltd, a division of the Miraj Group, is a diversified business with interests in multiple sectors including Tobacco, FMCG, Pipes & Fittings, Stationery, and Infra-Development. In 2010, Miraj Group expanded into movie production and distribution, releasing critically acclaimed films. Miraj Cinemas operates 195 screens...