Quality Analyst

Job Summary:The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...

Job Summary: The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...

We are looking for a skilled Quality Analyst to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 3-7 years of experience in the BPO/Call Centre industry.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards of customer service.Develop and implement quality control processes to identify areas for...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards of customer...

Brief about the Profile Profile Name: Quality Analyst Education: BSC IT, BCA, MSC IT Required Experience: 2 - 5 years Number of position: 1 Location: Western line- (Churchgate to Virar) Type: Full Time and Work from officeSkills● Bug Tracking tool● Knowledge of MySQL / Database● Manual and Automated Testing tools● Load Testing and VAPT testing will...

Job Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent...

Quality AnalystGraduate MandateSkills: - Minimum 2+ years of Quality Analyst experience at Banking or BFSI contact centre.Strong ability to analyse data and evaluate performance against quality standards.Keen attention to detail to accurately assess compliance and quality in customer interactions.Effective verbal and written communication skills for...

Role SummaryWe are looking for a skilled and dynamic Quality Analyst & Trainer to monitor, evaluate, and enhance theperformance of our Telecaller team. The role requires expertise in call quality analysis, voice modulation, conversation tracking, and appointment booking/closing techniques. The ideal candidate will be responsible for training telecallers,...

Job Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...

Company DescriptionFirst Credit Services is a leading company specializing in Digital Debt Collection and BPO, providing Accounts Receivable Management and Customer Service Outsourcing. With over 25 years of compliant collections and receivables management experience, we customize our approach to meet the unique needs of each client. Our innovative...