Quality Analyst|International

10 hours ago


Malad, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills.

Roles and Responsibility

  • Monitor and evaluate call quality to ensure high standards of customer service.
  • Develop and implement quality control processes to identify areas for improvement.
  • Collaborate with team members to provide coaching and feedback on performance.
  • Analyze data and trends to identify patterns and areas for improvement.
  • Develop reports and metrics to measure quality performance.
  • Participate in quality audits and assessments to ensure compliance with industry standards.

Job Requirements

  • Minimum 3 years of experience in quality analysis or a related field.
  • Strong knowledge of quality control processes and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience working in a BPO/Call Centre environment is preferred.


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