Voice Trainer-International
14 hours ago
We are looking for a skilled Voice Trainer with 5 to 10 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in training and development, with expertise in international voice processes.
Roles and Responsibility
- Develop and implement comprehensive training programs to enhance employee performance.
- Conduct regular coaching sessions to improve communication skills and customer service quality.
- Collaborate with team leaders to identify training needs and develop targeted solutions.
- Design and deliver interactive training modules to engage employees.
- Evaluate training effectiveness and provide feedback for improvement.
- Stay updated with industry trends and best practices in training and development.
Job Requirements
- Minimum 5 years of experience in training and development, preferably in the BPO/Call Centre industry.
- Strong knowledge of international voice processes and customer service principles.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- Experience with training software and technologies is an asset.
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