Voice Trainer
5 days ago
We are looking for a skilled Voice Trainer with 5 to 10 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in training and development, with expertise in voice processes.
Roles and Responsibility
- Develop and implement comprehensive training programs to enhance voice quality and performance.
- Conduct regular coaching sessions to improve employee skills and knowledge.
- Analyze feedback and provide constructive criticism to help employees grow professionally.
- Collaborate with other teams to ensure seamless integration of trained employees.
- Create engaging content and materials to support training initiatives.
- Monitor and evaluate the effectiveness of training programs through metrics and data analysis.
Job Requirements
- Proven experience as a Voice Trainer or in a related field, with a minimum of 5 years of experience.
- Strong understanding of voice processes and international business operations.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to analyze complex problems and develop creative solutions.
- Strong organizational and time management skills, with attention to detail and accuracy.
- Experience working in a fast-paced environment, focusing on continuous improvement and growth.
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