Voice Trainer

5 days ago

Malad, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Voice Trainer with 5 to 10 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in training and development, with expertise in voice processes.

Roles and Responsibility

  • Develop and implement comprehensive training programs to enhance voice quality and performance.
  • Conduct regular coaching sessions to improve employee skills and knowledge.
  • Analyze feedback and provide constructive criticism to help employees grow professionally.
  • Collaborate with other teams to ensure seamless integration of trained employees.
  • Create engaging content and materials to support training initiatives.
  • Monitor and evaluate the effectiveness of training programs through metrics and data analysis.

Job Requirements

  • Proven experience as a Voice Trainer or in a related field, with a minimum of 5 years of experience.
  • Strong understanding of voice processes and international business operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to analyze complex problems and develop creative solutions.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Experience working in a fast-paced environment, focusing on continuous improvement and growth.

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