Voice Trainer

We are looking for a skilled Voice Trainer with 5 to 10 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in training and development, with expertise in voice processes.

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance voice quality and performance.
• Conduct regular coaching sessions to improve employee skills and knowledge.
• Analyze feedback and provide constructive criticism to help employees grow professionally.
• Collaborate with other teams to ensure seamless integration of trained employees.
• Create engaging content and materials to support training initiatives.
• Monitor and evaluate the effectiveness of training programs through metrics and data analysis.

Job Requirements

• Proven experience as a Voice Trainer or in a related field, with a minimum of 5 years of experience.
• Strong understanding of voice processes and international business operations.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
• Ability to analyze complex problems and develop creative solutions.
• Strong organizational and time management skills, with attention to detail and accuracy.
• Experience working in a fast-paced environment, focusing on continuous improvement and growth.