Voice Trainer

1 week ago

Malad, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Voice Trainer to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have experience in training and development, with a strong background in voice processes.

Roles and Responsibility

  • Develop and implement comprehensive training programs for voice teams.
  • Conduct regular coaching sessions to enhance communication skills and performance.
  • Analyze feedback and provide constructive criticism to improve quality.
  • Collaborate with subject matter experts to create engaging training content.
  • Monitor progress and evaluate the effectiveness of training initiatives.
  • Identify areas for improvement and recommend process enhancements.

Job Requirements

  • Proven experience as a voice trainer or in a related field.
  • Strong knowledge of voice processes and international calling practices.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Experience with training software and technologies is an asset.

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