Quality Analyst

2 days ago


navi mumbai, India Itm Edutech Training Full time

Hiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive feedback, conducting call calibration sessions, and organizing refresher trainings to enhance overall performance and call quality.Key Responsibilities:Monitor and evaluate counselors' calls on quality parametersProvide feedback and coaching to improve performanceConduct call calibration and product refresher sessionsPrepare quality reports and share improvement insightsEnsure compliance with sales scripts and processesRequirements:Graduate in any discipline2–5 years of QA/training experience in a call center or sales environmentStrong communication, analytical, and coaching skillsPerks & Benefits: 3 Paid Leaves per month Pick-up & Drop (Campus Nerul Station) Mediclaim Insurance PF & GratuityInterested candidates can share their profiles at: / Address: D/222, ITM College–IHM, Near Bafna Motors, LP Road, Nerul, Navi Mumbai – 400706


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