Manager Quality

We are looking for a skilled professional with 4 to 10 years of experience to join our team as a Manager Quality in the International division.The ideal candidate will have a strong background in quality management and excellent leadership skills.Roles and ResponsibilityDevelop and implement effective quality control processes to ensure high standards of...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the...

We are looking for a skilled Quality Analyst to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 3-7 years of experience in the BPO/Call Centre industry.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards of customer service.Develop and implement quality control processes to identify areas for...

1-3 years of work experience in Life insurance Ensure successful test case execution maintaining the organizations quality standards. Maintain workplace discipline and adhere to organization standards. Execute the test cases as per test plan. Record defects in Defect Management Tool. Retesting of defects fixed.

Job Summary:The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...

Perform detailed inspections of vehicles to ensure they are clean, well-maintained, and free of damage. - Check vehicle safety features, including brakes, lights, and tires, to ensure they are functioning correctly. - Verify that all vehicle fluids are at the appropriate levels. - Document any issues or damages found during inspections and report them to the...

Looking for a skilled professional to join our team as an Assistant Manager - Operations in Domestic BPO/Call Centre industry.The ideal candidate will have 3 to 7 years of experience.Roles and ResponsibilityManage daily operations for smooth workflow and high productivity.Develop and implement process improvements to increase efficiency.Collaborate with...

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.May monitor the implementation and execution of all training programs across the contact center.Oversees all aspects of...

Responsibilities- Project Management & Delivery- Lead end-to-end delivery of multiple IT projects across web, app, and custom platforms- Define project scope, timelines, resource plans, and budgets- Monitor progress and ensure timely delivery while maintaining quality and cost-effectiveness- Establish and manage project KPIs, SLAs, and performance metrics...

Key Responsibilities:•Lead the Accounts & Finance department, managing all accounting, bookkeeping, payroll, tax, and reporting activities.•Oversee financial service delivery for multiple international clients (US, UK, Australia, Europe) ensuring accuracy, compliance, and timely execution.•Understand scope of work and client expectations and translate...