Head of Customer Support

5 hours ago


Chennai, Tamil Nadu, India Shivmaan Consultancy Full time ₹ 7,20,000 - ₹ 12,00,000 per year

Role Description

This is a full-time onsite role for a Head of Customer Support. The Head of Customer Support will be responsible for overseeing and enhancing customer support operations, ensuring customer satisfaction, and improving customer experience. Day-to-day tasks include managing a team of support representatives, resolving technical issues, and implementing strategies to optimize the customer service process. Additionally, the Head of Customer Support will develop training programs and maintain up-to-date knowledge of industry best practices to ensure top-notch support.

Qualifications

  • Strong Customer Support and Technical Support skills
  • Experience in Customer Satisfaction and Customer Experience strategies
  • Excellent Customer Service skills, including team management and conflict resolution
  • Outstanding communication and interpersonal abilities
  • Ability to work independently and remotely
  • Proven leadership experience in a similar role
  • Bachelor's degree in Business Administration, Management, or related field
  • Well versed in English & Tamil is must
  • Applicant only from chennai
  • CTC Max 12 lacs
  • Expereince min 6 years manadatory

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