Customer Support Executive

2 weeks ago

Chennai, Tamil Nadu, India Avishya Trading Full time ₹ 1,80,000 - ₹ 2,40,000 per year
Job description

Job description

Job Title: Customer Support Executive **No Target**

Location: Chennai

Reports To: Sales Manager / Head of Customer Success

Department: Sales and Customer Success

Salary Starting : 18,000* per month

Avishya is an Omnichannel high end Indian Ethnic Apparel Retail Company. We sell finely curated Heritage Handloom Sarees and Dress Material from weavers & artisans from Across India.

Job description:

Designation: Sales & Customer Support Executive.

**No Target**

Roles and Responsibilities:

  • Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
  • Understand customer needs and communicate how the product adds value to meet those needs.
  • Upsell or cross-sell additional products or services to maximize sales revenue.
  • Provide personalized recommendations and suggestions based on customer preferences.
  • Follow up with customers to ensure their satisfaction and encourage repeat purchases.
  • Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
  • Order checking and Quality Checks prior to shipping products to customers.
  • Follow up with Logistics for tracking shipments, and order fulfilment.
  • Make video product demos of sarees and clothes to customers who need more information.

Key Skills

  • English communication skills - Oral, Telephonic and Written
  • Pleasant and sweet temperament
  • Systematic follow ups with customers
  • Min 2 Years of experienced candidates can apply.

Send to resume to

Contact: OR WhatsApp

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