National Head

14 hours ago

Chennai, Tamil Nadu, India IndBank Global Support Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Role: National Head – Collections
Location:
Chennai (Full-time, On-site)

Role Overview:
The National Head – Collections will be responsible for leading and managing the organisation's collections operations across all regions. This role involves developing and implementing strategic collection frameworks, driving performance excellence, and ensuring adherence to all financial and regulatory policies. The incumbent will oversee regional collection teams, monitor key metrics, and continuously improve collection efficiency through data-driven insights and process optimisation.

Key Responsibilities:

  • Lead, guide, and manage the national collections team to achieve targeted recovery goals.
  • Develop, implement, and monitor effective collection strategies and policies.
  • Analyse collection data and trends to improve overall efficiency and reduce delinquencies.
  • Ensure compliance with all financial, legal, and regulatory requirements.
  • Collaborate with internal departments and external stakeholders to resolve escalated issues.
  • Monitor team performance through defined KPIs and take corrective actions where necessary.
  • Drive automation and technology adoption to enhance collection processes.
  • Maintain strong professional relationships with customers, vendors, and key business partners.

Qualifications & Skills:

  • Graduate or postgraduate in finance, business administration, or a related field.
  • 10–15 years of experience in collections or credit risk management, with at least 5 years in a leadership role.
  • Strong analytical, strategic, and people management skills.
  • Excellent communication, negotiation, and stakeholder management abilities.
  • Proven track record in handling large-scale collections operations across multiple regions.

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