Specialist, Client Service

5 days ago

Pune, Maharashtra, India Data Axle Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Data Axle: Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle now as an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases. Data Axle Pune is pleased to have achieved certification as a Great Place to Work

General Summary:

We are looking for a resource in Client Services Team who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

  • Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
  • Set up and launch count inquiries with complex segmentation.
  • Communicate status and query results to the internal Data Axle clients
  • Fulfill list order rentals.
  • Communicate and coordinate with Client Service team for audit documentation and billing.
  • Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
  • Technical understanding and thorough attention to the detail of fulfilment processing requirements.
  • Problem solving and logical thinking skills.
  • Attention to detail and excellent follow through.
  • Ability to learn and adapt to changing technologies.
  • Ability to work independently or as part of a team.
  • Generate weekly and monthly reports created from transactional data sources

Requirements:

Qualifications and Skills

  • Bachelor's degree.
  • Experience between 3-6 years
  • Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
  • Ability to effectively handle multiple priorities while maintaining integrity of work.
  • Excellent customer service and communication skills.
  • Knowledge of MS Office and Internet technologies.
  • Demonstrated skills in problem resolution.

  • Client Acquisition Specialist

    3 days ago

    Pune, Maharashtra, India Raynab2b Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description is the online booking engine of Rayna Tours and Travels, a leading destination management company in the UAE. Established in 2006, Rayna has built a strong reputation in the region's travel industry by offering top-tier touristic services. Our advanced website caters to all categories of B2B travel businesses, ensuring instant...

  • Service Head-Client Operations

    1 week ago

    Pune, Maharashtra, India service based companies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Alert Position -Service Head-Client OperationsExperience YearsWork location - Pune Responsible for delivery, transformation, client management and P&Lfor Customer Service and Global Service Desk Accounts Manage multiple accounts with a large team across multiplegeographies. Oversee Day to day SLAs and key deliverables Coordinates and partners...

  • Client Support Specialist

    1 week ago

    Pune, Maharashtra, India TIAA Global Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Analyst II - Nuveen Global Client ServicesClient Support Specialist The Client Support Specialist is responsible for handling escalated questions, comments, and complaints regarding the company's products or services. Under limited supervision, this job provides guidance, assistance, coordination and follow-up on complex problems, while ensuring their...

  • Client Servicing Intern

    1 week ago

    Pune, Maharashtra, India 3 Dots Design Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Description3 Dots Design is a one-stop destination for multiple communication solutions, offering expertise in advertising, design, and digital. In a highly fragmented communications business environment, 3 Dots Design stands out as an Integrated Communications Specialist. We are the first choice for brands looking to grow in India and Canada. Being...

  • Client Servicing Manager

    1 day ago

    Pune, Maharashtra, India 3 Dots Design Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company Description3 Dots Design is an Integrated Communications Specialist offering advertising, design, and digital solutions. As a one-stop destination for brand communication, the agency serves clients across India and Canada to help grow their brands. By adopting a media-neutral approach, 3 Dots Design ensures efficient use of advertising budgets while...

  • Service Desk Specialist

    7 days ago

    Pune, Maharashtra, India Ensono Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB ROLE SUMMARYProvides first level support/initial point of contact for Ensono's associates and/or external clients' regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or...

  • Service Desk Specialist

    5 days ago

    Pune, Maharashtra, India Ensono Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    JOB ROLE SUMMARYProvides first level support/initial point of contact for Ensono's associates and/or external clients' regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or...

  • Customer Service Specialist

    3 days ago

    Pune, Maharashtra, India Willis Towers Watson Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPersistent Systems is an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help clients anticipate what's next. We work with industry-leading organizations worldwide, including 20 Fortune 50 companies and major US and Indian banks. Recognized for...

  • Specialist Client Services Project Manager

    1 week ago

    Pune, Maharashtra, India NICE Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    So, what's the role all about?As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.How will you...

  • Specialist Client Services Project Manager, Actimize

    7 days ago

    Pune, Maharashtra, India NiCE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?We are looking for a talented and...