Specialist Client Services Project Manager

1 week ago

Pune, Maharashtra, India NICE Full time ₹ 10,00,000 - ₹ 30,00,000 per year

So, what's the role all about?

As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

  • Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
  • Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints, Build and manage client relationships
  • Mentor staff with a hands-on approach and foster a learning and growth environment
  • Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues
  • Handles customer escalation and provides corrective actions plan
  • Maintain contact and communication with customer, internal team members, stake holders, and other participants to ensure on time completion of project delivery up to client expectations.
  • Identify project priority conflicts and report any issues affecting overall project delivery
  • Coordinate with various groups in NiCE across locations to ensure success of the Program
  • Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
  • Communicate program status to stake holders and executives
  • Plan for project contingencies and anticipate variations that may affect resources, successful implementation

Have you got what it takes?

  • Minimum 8+ years, hands-on, technology experience – A MUST
  • Minimum 7 years project management experience for in the software/IT industry
  • Fluent in English (writing and speaking)
  • PMP or Prince2 certification
  • BA degree or equivalent
  • Proven experience managing several major projects involving diverse operations and technology groups
  • Strong problem-solving skills
  • Proven ability to negotiate and influence business decisions and directions
  • Excellent organizational, customer service and people skills
  • Excellent problem-solving skills
  • Ability to meet deadline

You will have an advantage if you also have:

  • Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS
  • Experience working with Waterfall/Agile methodologies
  • Experience with Onsite and offshore delivery model

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8705

Reporting into: Tech Manager

Role Type: Individual Contributor

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