Key Account Management

Job Brief:
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Key Responsibilities:
● Serve as the lead point of contact for all customer account management matters
● Build and maintain strong, long-lasting client relationships
● Negotiate contracts and close agreements to maximize profits
● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
● Ensure the timely and successful delivery of our solutions according to customer needs and objectives
● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
● Prepare reports on account status
● Collaborate with sales team to identify and grow opportunities within territory
● Assist with challenging client requests or issue escalations as needed
● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
● Upselling and Cross selling of MediBuddy services/products

Qualifications & Skills:
● Proven 1-3 years experience in Account Management or KAM or Customer Success in B2B Industry 
● Proficient level with MS Office (particularly MS Excel)
● Experience delivering client-focused solutions to customer needs in a B2B Industry
● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
● Excellent listening, negotiation and presentation abilities
● Strong verbal and written communication skills

MediBuddy Introduction:
MediBuddy is India's largest on-demand, full-stack digital healthcare platform that helps patients access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers with its unparalleled reach.

It also provides its customers hassle-free, end-to-end surgery care through a Care Buddy, right from connecting them to the right surgeon to post-operative recovery care. MediBuddy's surgery care provides specialized treatment in several other departments like Proctology, Ophthalmology, Vascular, ENT, Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care management services, MediBuddy assures customers an array of solutions for every medical, financing, insurance, and recovery need of its customers undergoing surgery.

The digital healthcare platform has a partner network of 90,000+ doctors, 7,100+ hospitals and clinics, 4,000+ diagnostic centers, 2,500+ pharmacies along with a team size of 2200+ members. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere in 10 minutes. With its healthcare services available in 16 Indian languages to enable customer-friendly consultation, MediBuddy is bridging the Urban-Rural quality healthcare divide. MediBuddy offers online and offline doctor consultations, medicine delivery, lab tests at home, mental health consultations, surgery care, among other healthcare services.