Escalation Specialist
1 week ago
Key Responsibilities include:
Act as a single point of contact for the customer and provide end-to-end resolution
Handle complaints by identifying customers needs and provide appropriate solutions
and alternatives within defined time frames
Liaison with internal stakeholders to decide the best possible and fastest resolution to
customer queries
Blended Process (Calls & Emails)
Requirements:
Relevant experience in handling high priority escalations
Graduate with a minimum 1 year of experience.
Strong command over English (written and verbal)
High empathy and strong customer orientation.
Strong Communication skills to appropriately handle agitated customers
Ability to switch between tasks and handle queries of multiple natures
Good stakeholder management skills to navigate processes and ensure issue resolution
in defined TATs
Problem-solving skills
Training period office - Udyog vihar, Gurgaon ( 20 days paid training )
Working office - Mohan Estate, Delhi
Interested candidates can apply or share their resume on WhatsApp
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