Technical Support Engineer

1 day ago


Delhi, Delhi, India Sonata Software Full time

L3 Technical Support Specialist

Location:
New Delhi

Experience
: 8+ years

Shifts
: Rotational Shifts

We are looking for
L3 Technical Support Specialists
with experience in
Windows, macOS, iOS/Android, Intune, and JAMF
.

Responsibilities:

  • Handle L3 escalations and
    troubleshoot complex OS and application issues
    .
  • Perform
    root cause analysis (RCA)
    for recurring incidents and propose solutions.
  • Maintain accurate
    documentation
    of issues, resolutions, and processes.
  • Manage enterprise devices via
    Intune
    and
    JAMF Pro
    .
  • Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.

Requirements:

  • Strong knowledge of
    Windows 10/11
    , Azure AD, Autopilot, and enterprise MDM.
  • Experience with VPN, proxy, and certificate-based authentication.
  • Analytical mindset, excellent communication, and problem-solving skills.

Drop your CV at:
Riya.-



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