Technical Support Engineer
2 days ago
L3 Technical Support Specialist
Location:
New Delhi
Experience
: 8+ years
Shifts
: Rotational Shifts
We are looking for
L3 Technical Support Specialists
with experience in
Windows, macOS, iOS/Android, Intune, and JAMF
.
Responsibilities:
- Handle L3 escalations and
troubleshoot complex OS and application issues
. - Perform
root cause analysis (RCA)
for recurring incidents and propose solutions. - Maintain accurate
documentation
of issues, resolutions, and processes. - Manage enterprise devices via
Intune
and
JAMF Pro
. - Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.
Requirements:
- Strong knowledge of
Windows 10/11
, Azure AD, Autopilot, and enterprise MDM. - Experience with VPN, proxy, and certificate-based authentication.
- Analytical mindset, excellent communication, and problem-solving skills.
Drop your CV at:
Riya.-
-
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