Technical Support Engineer

17 hours ago

Delhi, Delhi, India Cyberfort Technologies Full time ₹ 25,00,000 - ₹ 50,00,000 per year

Company: Wipro

Location: Onsite – NCR (Delhi/NCR Region)

Employment Type: Full-time

Role Summary

Wipro is hiring a skilled and proactive Service Desk Engineer to provide first-level IT support and ensure smooth resolution of technical issues. This is an onsite role based in NCR, ideal for candidates with a strong technical background and hands-on experience in ticketing and incident management.

Key Responsibilities

  • Provide prompt technical support via phone, email, or ticketing system.
  • Troubleshoot operating system issues and escalate unresolved incidents.
  • Manage and resolve service requests and incidents using ITIL-based workflows.
  • Utilize ticketing tools to log, track, and close support cases.
  • Ensure timely communication and resolution within defined SLAs.
  • Maintain documentation of issues and resolutions for knowledge base updates.

Required Skills

  • Excellent verbal and written communication skills.
  • Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy).
  • Basic understanding of ITIL processes (Incident and Service Request Management).
  • Strong troubleshooting skills for operating systems and common IT issues.
  • Knowledge of incident lifecycle and escalation protocols.

Qualifications & Experience

  • Minimum 2–3 years of experience in a technical support or service desk role.
  • Background in IT or Computer Science preferred.
  • ITIL Foundation certification is a plus.

What We Offer

  • Opportunity to work with a global IT leader.
  • Exposure to enterprise-grade support environments.
  • Growth through structured learning and certifications.
  • Collaborative and inclusive work culture.

Job Type: Full-time

Pay: ₹250, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Technical support: 1 year (Required)

Location:

  • NCR, Delhi (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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